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Press/Media ReleasesARROW EXTERMINATORS SERVICE PROFESSIONALS & CUSTOMER CARE REPRESENTATIVES AWARDED WITH PINNACLE CLUB TRIP
Atlanta-based Arrow Exterminators recognized the company’s top producing Service Professionals, Carpenters and Customer Care Specialists for outstanding sales and service efforts which earned them with the honor of Pinnacle Club 2008 membership. Eighty-five qualifying employees and their guests were invited to attend the Pinnacle Club awards banquet and spend a relaxing weekend at Florida’s premiere resort destination, Amelia Island Plantation. Thirty-six of the attendees also went Beyond the Call to achieve Arrow Exterminator’s elite Chairman’s Club status. These individuals arrived a day early and were treated to a special cocktail reception in a beautiful setting overlooking the blue waters of the Atlantic. “I am so proud of the folks who qualified for the inaugural Chairman’s Club as well as Pinnacle Club this year,” commented Arrow’s Chief Executive Officer, Joe Thomas. “We are pleased to honor such hard-charging employees for their outstanding achievements and are looking forward to another record setting year for Arrow.” Chief Operating Officer Emily Thomas added, “We have a really outstanding group of Service Professionals and Customer Care Representatives here at Arrow, and we are pleased to recognize their accomplishments annually at our Pinnacle Club and Chairman’s Club event as well as throughout the year.”
ARROW EXTERMINATORS SETS NEW RECORD WITH LATEST ACQUISITION IN FORT WALTON BEACH, FLORIDA
The Acquisitions Team of Atlanta-based Arrow Exterminators, led by Senior V.P. Kevin Burns, achieved a company milestone with their sixth acquisition in the past eight months. The recent acquisition of A Action Exterminators, Inc. in Fort Walton Beach Florida brings to fruition Arrow’s twenty year search for superior pest control companies in their top three most desired markets; St. Simons Island Georgia, Jacksonville Florida and the Panhandle of Florida. This is Arrow’s 92nd acquisition since 1989 and the second in Florida this year!! Since opening its doors in 1975, A Action Exterminators has provided superior termite and pest control services to 4000 customers in Okaloosa, Escambia, Santa Rosa, Bay and Walton Counties. Company President and co-owner Justin Warner knew, upon meeting with Arrow’s Acquisitions Team, he had found a perfect fit. He recognized that his company, customers and their employees would be treated by Arrow with the same level of service, professionalism and respect to which they had become accustomed. All A Action employees, including Justin who ran the company’s day to day operations for the past six years, will be joining Arrow’s growing family. “Although we have been searching for quality pest control companies to merge with in the Florida Panhandle for numerous years, our new, focused Acquisitions Team made it a reality in less than a year” stated Joe Thomas, Arrow’s CEO. “For the past 20 years, Arrow’s goal has been to expand our geographic presence and the purchase of A Action Exterminators provides us with a platform to continue our growth along the gulf coast,” he added. “Justin and his team have built a very reputable company for which they should be proud,” commented COO Emily Thomas. “We are thrilled to have the employees as part of Arrow’s extended family,” she added. “The past eight months has been a phenomenal opportunity for Arrow to continue our growth strategy in three of our most coveted markets,” said Kevin Burns, Senior V.P. of New Business Development. “I am very proud of every member of our Acquisitions Team. We are committed to achieving our vision of becoming the largest family-owned pest management company in the U.S.,” he added. ARROW EXTERMINATORS CELEBRATE ACHIEVEMENTS DURING ANNUAL MANAGER’S MEETING
Atlanta-based Arrow Exterminators had reason to celebrate during their annual mid-year Manager’s Meeting, held recently at the beautiful Amelia Island Plantation in Florida. The past 12 months represented another growth year for Arrow, both internally and through diligent acquisitions efforts. Arrow grew top-line revenue in excess of seven percent for their fiscal year, a remarkable accomplishment given the market conditions and housing slump. The company’s Mergers & Acquisitions team was very successful during the first half of this fiscal year, including integrating three companies in Georgia and two in Florida. The company also opened six new service centers and added seven members to its management team. “Our annual meeting is an excellent time to celebrate our successes as well as to inspire and strengthen our leadership team,” stated Joe Thomas, Arrow’s CEO. “Arrow’s continued success is the result of the commitment, drive and innovation of our entire team,” he added. During the three day event, Senior Vice President of Operations Jeff Singley was presented with the inaugural Impact Player Award for positively influencing the growth of Arrow’s dynamic organization. “The inaugural Impact Player award is an achievement for which Jeff should be very proud,” stated Ray Crim, Senior Executive V.P. “He is such a deserving individual and Arrow is very fortunate to have a team member whose vision, commitment and tenacity are an integral part of our success,” he added. In addition to celebrating past accomplishments, Arrow managers took the opportunity to plan for the upcoming spring season, build team camaraderie, recognize our corporate partners and enjoy a variety of relaxing resort activities. “Arrow is committed to providing our talented team with the resources and tools to succeed,” said Emily Thomas, COO. “After attending this meeting, our managers came away rejuvenated and with a renewed sense of commitment,” she continued. ARROW EXTERMINATORS ACQUIRES McKENDREE
Company founders Gene and Joyce McKendree, who retired in 2000 after a flourishing career, sold the company to their daughter and son-in-law Teri and Phil Davis. Teri began her pest management career in 1984 while working along side her parents and after taking over the reigns in 2000, continued the company’s growth which now services 2700 customers throughout Northeast Florida and Southeast Georgia. Teri and the additional seven former outstanding McKendree employees will stay on to become part of the Arrow family. “We have been looking to acquire a quality pest control company in the Jacksonville market for many years” stated Joe Thomas, Arrow’s CEO. “After an extensive search, McKendree’s is the perfect fit because of its broad coverage areas, exemplary customer service and wide-range of service offerings including a full complement of pest and termite services, rodent exclusion and new construction treatments,” he added. “McKendree Termite & Pest Control is an extremely well-respected company in the Jacksonville area and six surrounding counties,” said Emily Thomas, COO. “We are proud and excited to have the seasoned McKendree pest control team as part of our extended family,” she added. “We are continuously looking for acquisition partners who will compliment Arrow’s objectives and principles. McKendree Termite & Pest Control’s dynamic organization aligns perfectly with our growth strategies and values,” added Kevin Burns, Sr. V.P. of New Business Development.
ARROW CELEBRATES 10TH YEAR AS PARADE SPONSOR
For the past decade Arrow Exterminators’ employees have been amusing spectators on Peachtree Street by participating in the annual Children’s Healthcare of Atlanta® (CHOA) Christmas Parade. This was an especially exciting year for Arrow who celebrated their 10th anniversary at the event with over forty enthusiastic walkers who expertly maneuvered a two story festive balloon down the three mile route. In its 27th year, the Children’s Healthcare of Atlanta® parade commences The Festival of Trees, a month long philanthropic holiday event to raise money for Children’s pediatric hospitals Scottish Rite, Egleston and Hughes Spalding. Ranked as one of the top three pediatric hospitals in the country by Child® magazine, CHOA enhances the lives of children through excellence in patient care, research and education. “The parade has become an annual holiday tradition for our employees, some of whose own lives have been touched by the valuable services provided by Children’s” commented Joe Thomas, CEO of Arrow Exterminators. “We are very fortunate to have this outstanding care available in our own back yard and Arrow is thrilled to be affiliated with this worthwhile event” he added. ARROW EXTERMINATORS ACQUIRES SPECTRUM PEST SOLUTIONS, INC. IN ATLANTA, GEORGIA
Spectrum Pest Solutions was founded in 2004 by Barry Farlett who also ran the day to day operations of the company. Farlett and former Spectrum employees will stay on with Arrow to assist in the expansion of their Insulation Division. “The acquisition of Spectrum Pest Solutions enhances our Wildlife Division service offerings and helps strengthen our coverage area in Metro-Atlanta”, said Joe Thomas, Arrow’s CEO. “The timing of this acquisition is ideal for Arrow since we see an influx of calls for the removal of wildlife during the winter months. Spectrum’s knowledgeable team is a great addition to our talented and experienced wildlife specialists and we are happy to have them on board,” added Emily Thomas, COO. ARROW EXTERMINATORS OPENS NEW BRANCH OFFICE IN HARTWELL, GEORGIA
Atlanta-based Arrow Exterminators is proud to announce the recent opening of its Hartwell branch office located in Northeast Georgia. Arrow has strategically selected this new location to target one of the hottest growth markets in Georgia as well as to expand our existing customer base in South Carolina, specifically the cities of Clemson, Anderson, Seneca, and Centerville. This is Arrow’s 42nd office in Georgia and will be managed by Mike Little, a seasoned pest management professional who has been with Arrow since January, 2005. “We have been looking for the right opportunity to open a branch along the I-85 corridor toward South Carolina” stated Joe Thomas, Arrow’s CEO. “Although our service area has widened as a result of this new branch opening, out ultimate goal is to soon be jumping state lines through our acquisition efforts,” he added. ARROW EXTERMINATORS MAKES ATLANTA BUSINESS CHRONICLE’S LIST OF TOP 100 PRIVATE COMPANIES
Atlanta-based Arrow Exterminators is proud to announce that it is among the top one hundred most profitable private companies headquartered in Atlanta. This is the first time since the Atlanta Business Chronicle developed the list in 1986 that a pest control company has achieved this stature. Arrow Exterminators is now among the leading private companies based in Atlanta whose revenues exceed $88 million. “This list was designed to showcase private companies from all industries and it’s an honor, as the only pest control company, to have broken into the top one-hundred” commented Emily Thomas, Arrow’s COO. “Arrow has been averaging double digit growth increases for the past five years and our strategic goal is to continue this pace into the future. We will to do this through internal growth, hiring and retaining the best people and by continuing to acquire quality pest control companies,” she added. “Our vision is to become the largest privately held family-run pest control company in the nation”, stated Joe Thomas, Arrow’s CEO. “With that end in sight, we know we will continue increasing our ranking in the Atlanta market” he continued. ARROW EXTERMINATORS IS AWARDED ELITE MARK OF EXCELLENCE FROM NPMA
Atlanta-based Arrow Exterminators was awarded with the QualityPro distinction by the National Pest Management Association (NPMA), the mark of excellence in the pest management industry. Arrow Exterminators is the third largest pest control company in the nation to be recognized with this coveted honor. Companies who attain this highly acclaimed status are environmentally responsible, committed to excellence and are held to the highest of performance standards. In response to growing demand by consumers to increase quality standards in the pest management industry, NPMA established the QualityPro program similar to the Good Housekeeping Seal of Approval®. This corporate program is designed to separate companies from the competition and increase the overall professionalism of the industry. “I remember when I first heard about QualityPro at an NPMA Board of Directors meeting. I knew it was a good idea and have been looking forward to this day since that meeting” said Joe Thomas, CEO of Arrow. “As an industry, we need to continually raise the bar of excellence and Arrow remains committed to providing superior service to our customers,” he continued. “Our well trained and professional employees are the cornerstone of our success”, stated Nancy Reynolds, Senior V.P. of Human Resources. “We hold our employees to the highest of standards and are very proud to be recognized by NPMA for our efforts,” she added. “Arrow Exterminators is one of a few, elite companies in the country to participate in the QualityPro program, a fact that demonstrates their 40-plus years of commitment to provide consumers with quality, professional pest management services,” said Andrew Architect, Executive Director of QualityPro.
ARROW EXTERMINATORS CELEBRATES
Arrow Exterminators recently recognized and celebrated the outstanding efforts of their employees by hosting their annual Employee Appreciation Week. Throughout the company, employees at all levels were indulged with catered breakfasts, pizza parties and cook outs. The highlight of the week was the gathering of employees for breakfast at one of four Metro-Atlanta Arrow locations where they were hosted by members of the corporate staff. “We have the most talented and dedicated professionals in the industry”, stated Emily Thomas, COO. “Although we say thank you on a daily basis, this is an excellent opportunity to show our employees how much we truly appreciate their continued efforts”, she added. “We couldn’t be more proud of our talented team of employees”, commented Nancy Reynolds, Senior V.P. of Human Resources. “In our industry, retaining quality employees is one of the keys to our success and we continually strive to recognize our employees for their hard work and commitment,” she added.
ARROW EXTERMINATORS MAKES 2nd ACQUISITION IN BRUNSWICK, GEORGIA THIS MONTH
Arrow Exterminators, Inc. announces the acquisition of Cornerstone Pest Control, located on the southeast coast of Georgia. This is the second acquisition in the St. Simons area for Arrow this month and the 89th since 1988. Cornerstone Pest Control has been in business since being founded in 2000 by Jeff Ford. The exceptional Cornerstone team and customer base will merge into Arrow’s existing and quickly growing Golden Isles office, which is managed by Jeff Saylors. “The acquisition of Cornerstone Pest Control helps strengthen our coverage area on the coast of Georgia”, stated Joe Thomas, Arrow’s CEO. “The Cornerstone employees will fit in very well with our existing staff. This fine company has built a solid reputation in the market and we are proud to have them become part of the Arrow family”, he added.
ARROW EXTERMINATORS EXPANDS ACQUISITION DIVISION: Atlanta-based Arrow Exterminators, Inc., having successfully completed its eighth pest control acquisition this year and 88th since 1988, recently named Kevin Burns to lead its expanding Mergers and Acquisitions department. Several additional members of Arrow’s Executive Committee will play an integral role, along with Kevin, in the merger and acquisition process to ensure success from initial discussions through closing and integration of employees and customers. “As I talk with fellow pest management companies, I have found that more and more of them are including acquisitions as part of their growth strategy” said Joe Thomas, Arrow’s Chief Executive Officer. “It’s important to us that an owner considering merging with Arrow gets to know who we are and how we operate. Kevin is an excellent choice because he speaks from the heart, is passionate about the business and he has already proven to be successful in his expanded role.” “We find there are a substantial number of companies nationwide with owners nearing retirement and many of them are contacting us”, commented Emily Thomas, Arrow’s Chief Operating Officer. “Most of them have no family to take over the business and they are looking for a quality company like Arrow to partner with. We have built a reputation for caring about and taking care of these business owners, their employees and their customers”, she added. ARROW EXTERMINATORS ACQUIRES BOCA RATON PEST CONTROL IN FLORIDA
Atlanta-based Arrow Exterminators, Inc. announces the acquisition of Boca Raton Pest Control in Boca Raton, FL. Boca Raton Pest Control, which has been in operation since 1968, services over 3000 residential and commercial customers in Palm Beach and Broward counties with annual revenues of $1,150,000. Former Boca Raton Pest Control owners and co-founders George and Judi Nicklin have retired after 47 successful years in the pest control industry. The additional 12 outstanding employees, along with the company’s customers, will merge into Arrow’s existing Boca Raton office which is managed by George Braker. This will make Arrow’s Boca Raton operation in excess of $3.5 million in revenue. This is Arrow’s seventh acquisition this year and its 88th since 1988. “We continue to aggressively look for acquisition partners on a national scale”, commented Joe Thomas, Arrow’s CEO. “The purchase of Boca Raton Pest Control helps strengthen our existing Florida east coast operation and we are very proud to add this wonderful company to the Arrow family”, he added. “We are delighted to have joined forces with Boca Raton Pest Control and will continue, under the Arrow name, to offer exceptional service to customers in this market” COO Emily Thomas stated. “The Nicklins have built a successful business with a wonderful reputation and their team of pest control professionals will be an asset to our dynamic company,” added Jeff Singley, Senior V.P. of Operations.
ARROW EXTERMINATORS HONOR THEIR TOP SALES PROFESSIONALS WITH A TRIP TO LAS VEGAS
In keeping with its annual company tradition, Arrow Exterminators recently recognized their top sales inspectors with a fabulous, all-expense paid weekend. This year’s elite “Premier Club” winners, along with an invited guest, were treated to the exclusive and spectacular Wynn Las Vegas Resort. This is the only casino resort in the world to gain both the Mobil five star, AAA five diamond accolades. Arrow’s invited attendees enjoyed a weekend of first class, superlative service. The weekend activities began with a poolside reception where invited guests celebrated their achievements with their peers, V.P.’s and Arrow’s executive management team. Saturday was a free and relaxing day for everyone to enjoy which included seeing the glitz and glamour of The Las Vegas Strip, hitting the casinos, taking in a show and experiencing the many other fun things to do while in Las Vegas. Culminating the trip, guests attended Saturday evening’s banquet ceremony with awards presented to these deserving winners. Of the thirty-two Premier Club winners in attendance, seven of these individuals achieved Presidents Club status, a coveted honor for the cream of the crop. Each of these gentlemen received a one of a kind, custom-designed ring, and for those earning this honor previously; a diamond baguette was added to their setting. “Our outside sales team work tirelessly to provide our customers with a quality solution to their pest control needs” stated Joe Thomas, CEO. “We are glad to honor these individuals with a trip befitting their commitment to our company”, he added. “We are extremely proud of these individuals and are delighted to celebrate their accomplishments”, stated Kevin Burns, Sr. V.P. of Sales. “The Wynn Las Vegas, a world class resort, provided us with outstanding service and we had a truly exceptional weekend. Next year we are taking our top sales professionals to New York City and there’s already a buzz about that trip”. ARROW EXTERMINATORS ACQUIRES ALLEN TERMITE & PEST CONTROL IN BRUNSWICK, GA. “One of our acquisition strategies has been to expand into the southern coastal region of Georgia”, stated Joe Thomas, CEO of Arrow. “With the purchase of this fine company which the Allens have successfully built over the last half century, we have accomplished this goal”, he added. “This is a tremendous opportunity for Arrow to expand our termite and pest control service offerings into Brunswick and the St. Simons and Sea Island markets”, commented Emily Thomas, COO. “We are excited that the amazing employees of Allen Termite & Pest Control will stay on to become part of our Arrow family”. “The Allens have established a very reputable pest control company dedicated to its customers” offered Kevin Burns, Sr. VP of New Business Development. “Arrow prides itself on providing exceptional service to our customers and our growth strategy remains committed to pursuing companies both regionally and nationally who have this same core value.” ARROW EXTERMINATORS “PEOPLE IN THE NEWS”
Prior to joining Arrow, Charlie worked in the pest control business as a branch manager in Macon, GA before being promoted to corporate sales manager. Charlie brings with him a keen knowledge of the sales process but is also well-versed in the day-to day operations of a pest control business. As a certified instructor of Integrity Selling, Charlie will be incorporating these skills into his sales training. Charlie is an Auburn graduate and brother of Shay Runion, Arrow’s Director of Sentricon Quality Assurance. Charlie and his wife Margaret have a 2 year old daughter Parker Anne and just welcomed their son Will, born earlier this week. “We are thrilled to have Charlie on our team”, stated Kevin Burns, Senior V.P. of Sales & Marketing. “He will be an integral part of Arrow’s continued revenue growth”, he added.
“We are happy to recognize our Service Technicians for their hard work and sales efforts”, stated Joe Thomas, CEO. “We are extremely proud of their accomplishments and were thrilled to reward them with this incredible trip”, commented Emily Thomas, COO. “Pinnacle Club will become an annual event and one we know our Service Technicians will strive to achieve,” she added.
Arrow Exterminators, Inc. is pleased to announce the opening of its’ new Dalton branch office in North Georgia. The branch will be managed by Debra Stutz, a 5-year Arrow veteran who was formally the Service Manager at Arrow’s Chattanooga, Tennessee branch. Arrow recently acquired the assets of the Dalton office of HomeTeam Pest Defense in exchange for the assets of Arrow Exterminators’ Las Vegas office. The Dalton office will open with revenues of approximately $700,000 and represents Arrow Exterminators’ 41st office in the state of Georgia. Arrow Exterminators’ CEO Joe Thomas said, “We have been looking for the right opportunity to complete our service area coverage of the I-75 corridor from Atlanta to Tennessee. This unique opportunity presented itself after a conversation with HomeTeam at a recent NPMA conference. COO Emily Thomas added, “All of HomeTeam’s employees were offered employment opportunities with Arrow and all of our former employees in Las Vegas were offered positions with HomeTeam. This is a win-win for the employees of both companies.”
Sid Malone, 4th grade teacher at Acworth Elementary, read about the nonprofit organization and spearheaded the fundraising efforts along with enlisting the help of Arrow Exterminators. “While at Acworth Elementary, I was impressed with the passion and drive these students had in raising money for children they’ll never meet”, stated Rick Bell, V.P. of Government Affairs and Technical Service. “Arrow is looking forward to returning to the school to conduct educational classes and provide students further insight into this horrible disease”, he added. “We’re proud of our participation in this event and will be encouraging other pest control companies to join in this worthwhile cause”, commented Emily Thomas, Chief Operating Officer.
“We are very fortunate to be able to partner with T.Y. Gibson Pest Control. T.Y. Gibson is a very well-respected name in central Georgia and we are pleased to have had the opportunity to join forces”, stated Joe Thomas, CEO of Arrow. “We are excited to have Robert and the entire T.Y. Gibson staff join our team and continue to service customers at the same high level, now under the Arrow Exterminators name.” “Arrow’s acquisition strategy is to pursue top quality companies both inside and outside our current service areas”, offered Emily Thomas, COO of Arrow. “We are thrilled to acquire a company with such an excellent reputation, and we are looking forward to growing our already significant presence in the central Georgia area”, declared Joey Edwards, Sr. VP of Acquisitions.
Kevin Burns, Senior V.P. Sales and Marketing, Customer Retention “The members of the Executive Team are ‘Guardians’ for the Operations of the company as well as Arrow’s various divisions and departments and are ‘Champions’ for our new initiatives”, commented COO Emily Thomas. “We are now well-positioned for our continued growth and are very proud of the accomplishments of these individuals” added Ray Crim, Senior Executive V.P. Joe Thomas stated “Arrow remains on target to be the largest privately held termite and pest control company in the U.S. To use a football analogy, our Executive Committee helps us play faster on a larger playing field.”
The meeting’s theme, “Winning Every Day”, created an atmosphere of friendly competition and team camaraderie among the participants who were divided into eight collegiate football teams. “We chose this theme because our managers are very similar to coaches – they are dedicated, decisive, enthusiastic and they understand what it takes to win”, stated Ray Crim, Senior Executive Vice President. “We’re providing our already talented managers with a Playbook to sharpen their skills and keep us ahead of the competition” added Emily Thomas, COO. After a few days of team building and concentrated learning, attendees relaxed and enjoyed the Delray Beach area on the weekend while eagerly anticipating the announcement of team winners during the closing awards dinner. “What an incredible few days!! With all the preparation and planning that went into this meeting as well as the 110% participation, enthusiasm and attitude of every participant, this meeting was the best in the history of the company”, commented Emily Thomas, COO.
On Saturday December 9, 2006, The Starkey Thomas National Training Center (named for company founder James Stark Thomas, Sr.) hosted its first training seminar. Speakers from Syngenta, Bayer Environmental Services, BASF, Whitmire Micro-Gen and Arrow’s Training Department conducted the classes. Over 100 employees attended this 6 hour training event. Arrow’s Executive team of C.E.O. Joe Thomas, C.O.O. Emily Thomas and Sr. Executive VP Raymond Crim attended this monumental event in Arrow’s history. “Our goal has been to continually improve our professional standards, knowledge, and efficiency to assure customer satisfaction and superior service” commented Arrow’s COO Emily Thomas. “This was a great training event and there will be many more to come in the future,” she added.
Bell joined Arrow Exterminators in 1988 as a branch manager and during his tenure with the company has held a variety of positions. Bell was promoted to Director of Quality Control in 1994, to Vice President of Technical Services in 2000 before assuming this new position. Chief Operating Officer Emily Thomas commented “We are very proud of Rick’s accomplishments and contributions not only to Arrow but to the industry at large. We are confident of the impact Rick will have in his new role.”
Each year Children’s Healthcare of Atlanta® kicks off their premier holiday charity event, The Festival of Trees, with this celebrated parade. Children's Healthcare of Atlanta® enhances the lives of children through excellence in patient care, research and education. In 2005, they were ranked No. 6 by Child® magazine among America’s top 10 children’s hospitals nationwide. Children’s treats over 450,000 patients annually and is one of the country’s largest pediatric healthcare systems with 450 licensed beds in three children’s hospitals.
While enjoying the luxurious island atmosphere, attendees eagerly awaited the announcement of the “President’s Club” winners. Five winners earned this elite and coveted sales honor and during the weekend’s closing ceremonies were awarded a custom-designed, personalized ring. For those earning this honor previously, a diamond baguette was added to their setting. Kevin Burns, Vice President of Sales for Arrow, stated, “Our Premier Club winners have certainly earned this prestigious honor and we are glad to be able to recognize them with this fabulous trip. Atlantis is truly spectacular and everyone was overwhelmed by the experience. It will be hard to top this next year!”
Emily Thomas, Chief Operating Officer said, “I know that Gail’s marketing and sales experience, her ability to handle multiple projects from inception to completion and her positive attitude will serve as incredible assets to Arrow.”
Arrow’s Wildlife Services Division specializes in using exclusion techniques to keep roof rats and other wildlife out of homes and businesses. This service includes performing exclusion on the roofline as well as more traditional areas around the foundation such as plumbing, HVAC and utility entry points. Arrow’s full line of services also includes the trapping and removal of squirrels, raccoons, opossums, snakes, birds, bats, skunks, moles and chipmunks. Arrow Exterminators’ Chief Operating Officer Emily Thomas said, “For the past 4 years, Arrow has successfully been providing excellent wildlife work for homes in Woodstock and the surrounding areas. By opening these two new wildlife service centers, the Wildlife Services Division is now fully capable of providing that expertise to the rest of the metro Atlanta area.” Kevin Malone, Arrow’s Region II V.P. added “With the temperatures dropping at night here in Atlanta, there is a great opportunity for us to help the many homeowners who will start to hear unfamiliar noises in their house at night. Our crews are well-trained and will provide relief very quickly.”
Lance Wilson, a termite renewal inspector in Arrow’s Alpharetta, GA branch said “WOW! This driving experience is a thrill of a lifetime. I can’t believe I was driving a car 143 mph.” Chris Elliott, a pest control technician in Arrow’s Canton, GA branch added, “This is something I always wanted to do, but never thought I would get the opportunity. It will be weeks before I get this smile off my face.” Arrow’s service technicians are also focusing their efforts on the opportunity to qualify for Arrow’s inaugural “Pinnacle Club” trip. The destination for this recognition event is the beautiful Hilton Sandestin Beach Golf Resort & Spa along the Gulf of Mexico. “We’ve been overwhelmed by the success of our service technicians and their remarkable ability to sell additional services to our current customers”, said Emily Thomas, Arrow’s Chief Operating Officer. “We are looking forward to honoring our top service and sales representatives and their spouses or guests along one of the most beautiful beaches in the world.” INDUSTRY VETERAN LOU ROSSI JOINS ARROW EXTERMINATORS, INC. Arrow Exterminators, Inc. announced today that Lou Rossi has joined the company as an Assistant Region Vice President for their Texas operation. In this position, Rossi will be responsible for Arrow's Dallas branch office and will provide management and leadership to Arrow’s other offices in Texas. Rossi will also be responsible for all aspects of the Dallas operation including revenue goals, growth strategy and profitability targets. "In Lou Rossi, we have a proven executive with an excellent track record for growing and managing business opportunities", said Joe Thomas, President and Chief Executive Officer. "Lou's extensive management expertise will complement our already strong executive team". Chief Operating Officer Emily Thomas added, "His solid background in operations and proven experience in forging strong employee teams will be critical in expanding the company's reach in our Western region." Prior to joining Arrow, Rossi was Sr. V.P. of Business Development for Terminix International. Rossi spent 17 years as a Division V.P. for Terminix International. Earlier in his career, he held a variety of positions in his 14 year career for Orkin Pest Control. Lou and his wife Alice will be relocating to the Dallas-Ft. Worth area. ARROW EXTERMINATORS “PEOPLE IN THE NEWS” Arrow Exterminators is proud to announce the following changes and additions to the company… Tammy Starr has been promoted to the newly created position of VP of Corporate Special Projects. Tammy has done an excellent job leading the Customer Care Department over the last few years and has positioned the department and the company to take on the challenge of converting Arrow’s computer software system. In this new role, Tammy will report to Emily Thomas who will prioritize the projects that members of the Executive Committee have listed as necessary to take the company to 200 million dollars in revenue. “With Tammy’s project management experience and organizational skills, she will be outstanding in this position”, stated Emily Thomas, COO. In a related move, Anna Silvers has been promoted to Director of Customer Care. Anna has been with the company for over 12 years and has made significant contributions in every position she has held, including roles in the Sentricon, Pest Control and Pretreat departments. Silvers held the distinction of being the top CSR in the company for many years before moving on as Office Manager and then Branch Manager of the Alpharetta, GA Office. “In September of 2005 Anna came to work in the Corporate Customer Care Department and has a done an excellent job in that role”, said Emily Thomas, COO. As Director of the Customer Care Department Anna will not only direct the CCD for the company, but will also assume the leadership for the Computer System Conversion Project. In Arrow’s Texas operation, Mark Kelsey has been promoted to Branch Manager of the Arlington, TX branch office. Mark has been with the company for over 15 years. Kelsey started as a pest control technician before moving on as a sales inspector in both the Buckhead, GA and Dallas, TX offices. Kelsey was a member of Arrow’s Premier Club for many years. “I hate to lose Mark from the Sales Department but am excited for him to shine in his new role. Mark’s proven track record, strong work ethic, and attention to customer service will serve him well as Branch Manager”, said Kevin Burns, V.P. of Sales. ARROW EXTERMINATORS NAMES RUNION DIRECTOR OF SENTRICON QUALITY ASSURANCE Arrow Exterminators continues to make significant investments in people resources to facilitate its’ rapid growth. Shay Runion has joined the company in the newly created role of Director of Sentricon Quality Assurance. In this role, Runion will be providing leadership and management for all branches as it relates to Sentricon. Runion was previously an Account Rep for Dow AgroSciences where she developed a keen understanding of the Pest Management business. Runion is a graduate of Auburn University and is currently pursuing a Master’s degree in Entomology from the University of Florida. Shay and her husband Jeff reside in McDonough. Emily Thomas, chief operating officer for Arrow said, “We are very fortunate in being able to attract a person like Shay Runion who is capable of moving into higher leadership positions here at Arrow. There is no doubt in my mind that we have some of the best people in the industry and there is always room for more as we continue to grow.” In a related move, Ron Sherman has been promoted to the position of Director of Sentricon Quality Assurance for metro Atlanta. Ron was previously the Branch Manager for Arrow’s West Cobb, GA office. To fill the vacancy left by Ron’s promotion, Tony Jones has joined the company and has been named the Branch Manager for West Cobb. Tony, his wife Lisa and three sons reside in Marietta, GA. David Gagliano has been promoted to Vice President of Region I. David has served in various roles for the company over the years including Pest Control Technician, Termite Technician, Sentricon Supervisor, Service Manager and Branch Manager. Prior to this role, David was a District Manager for Region II. Brad Short has been promoted to the position of District Manager for the South Metro District in Region I and will report to David Gagliano. Brad was previously the Branch Manager for Arrow’s McDonough, GA branch office. In related moves, Fred Sherman is now the Branch Manager for the Newnan, GA office while Larry Ownby will be the Branch Manager for the McDonough, GA office. Ron Burton has been promoted to Branch Manager in the Dunwoody, GA Office. Ron was previously Assistant Branch Manager. In Arrow’s Tennessee operation, Bobby Lane has been named Branch Manager of the Knoxville, TN branch office. Bobby is a longtime Arrow employee and makes the move to Knoxville after producing excellent results in Arrow’s Pigeon Forge, TN branch office. Glen Ensley has been named Branch Manager in Arrow’s Pigeon Forge, TN office, replacing Bobby Lane. Moving south to Arrow’s Florida operation, Robbie Ringler has been named Branch Manager of the Port Charlotte office. Robbie has held a number of key positions in the company, most recently as a Branch Manager in the Bradenton office and as a Regional Field Trainer for Region VI. Finally, Mike Derman has accepted the position of Division Manager for Arrow’s New Construction Division, based in Atlanta. Mike previously held the position of Branch Manager for the Phoenix, AZ and Dunwoody, GA branch offices, respectively. HUGHES EXTERMINATORS HELPS HABITAT FOR HUMANITY! In Sarasota, Florida Hughes Exterminators (a division of Arrow Exterminators, Inc.) lent a helping hand to Habitat for Humanity. Dale Rhodes, Hughes Exterminators Branch Manager and Chairman of the Communications Committee for the Habitat for Humanity house sponsored by the Venice Area Board of Realtors has been vigorously involved in various fund raising events starting as far back as February 2006. Dale Rhodes and Michael Saunders, Broker/Owner of Michael Saunders & Company, Inc., are sponsoring an art auction event for the Venice Area Board of REALTORS® to help raise money for its Habitat Home. The Board has pledged $85,000 to build one of the Habitat townhouses slated for Laurel.
“This tremendous accomplishment was made possible by all the people of Arrow Exterminators! It’s too easy in the world we live in to move on to the next year and not celebrate our achievements – but not at Arrow!” Emily Thomas, COO stated proudly. All week long throughout the company, Arrow celebrated the accomplishments of each member of the company. Each of the branch offices chose a specific day to highlight the week and have a party. Whether it was a special breakfast, a catered barbeque for lunch or a pizza party, each branch gathered for a team event during the week. During the parties, each member of the Arrow team was given the opportunity to share with their team how they personally contributed to the success of the company. The Arrow Corporate office celebrated by hosting and catering a breakfast and lunch for seven of their Metro Atlanta branches. The employees were greeted with a huge banner at the front of the Arrow Corporate Complex that said “Thank You For A Great Year Team Arrow!” “Everyone should be recognized for a job well done. It was a fantastic year at Arrow Exterminators”, stated Joe Thomas, CEO
The Midtown office will occupy 14,000 square feet and will open with revenues of about $3,000,000. Midtown will be Arrow Exterminators’ 24th branch in the metro Atlanta area. Arrow Exterminators’ CEO Joe Thomas said, “We have been planning this branch for several years and are very excited about the growth potential in the Midtown and Downtown areas.”
“Key Pest Control fits right in with our goal of expanding geographically”, stated Joe Thomas, CEO of Arrow, “Charles has built a wonderful company and we’re quite glad that he and his exemplary employees will be staying with Arrow Exterminators.” “Arrow continues to dedicate significant resources to deliver high quality termite and pest control services to consumers and businesses outside our current service areas”, offered Emily Thomas, COO of Arrow. “We started down this path in 1998 with an acquisition in Phoenix, AZ and have continued to expand our geography by merging with companies in TX, NV, NC and now KY.”
Jan joins Arrow from Ameriquest Mortgage Co. Jan has over 10 years experience in HR including EEOC litigation, recruiting, benefits, hiring and termination processes, diversity training, field training, payroll and all aspects of personnel policy and procedures. “We are confident that her talents and abilities will have a big impact on the company.” stated Nancy Reynolds, Senior V.P. of Human Resources. Arrow also announces that Brad Whitten has been appointed to the newly created position of Assistant Regional Vice-President for Region III. Brad has been with Arrow for over 14 years and has served in multiple positions including Carpenter, Renewal Inspector, Sales Inspector, Branch Manager and most recently as District Manager. “Brad has learned this business from the ground up and it is our sincere pleasure to watch him flourish in this role.” stated Emily Thomas, COO David Gagliano has been promoted to the position of District Manager for Dunwoody, Buckhead, and the soon to be opened Midtown Office, in Atlanta, GA. David has been with the company for over 6 years and has served in various roles including Pest Control Technician, Termite Technician, Sentricon Supervisor, Service Manager, and most recently as Branch Manager for the Dunwoody, GA office. “We have great confidence in David’s abilities and know he will do a great job.” said Ray Crim, Sr. Executive V.P. Greg Sweat has been promoted to Branch Manager of the Buckhead Office in Atlanta. Greg has been with the company for over 10 years and has served in several roles including Pest Control Technician, Pest Control Supervisor and Service Manager. “Greg has consistently gone Beyond the Call and we have all the faith in the world in him.” stated Emily Thomas, COO.
Atlanta-based Arrow Exterminators Inc. announces the recent addition of two Regional Sales Managers to their Sales Department. Jason LaMarca has been promoted to Georgia Regional Sales Manager and will be responsible for the growth of sales in Georgia. LaMarca has been with Arrow since 1997. In addition, Ray Underwood has been hired as a Regional Sales Manager for Arrow’s branch offices in Tennessee. Prior to joining Arrow, Underwood held a variety of management positions during his 32 year career with Orkin Pest Control. “We feel very fortunate to have Jason and Ray in their new roles as they bring with them strong selling skills, yet they come from diverse backgrounds”, commented Kevin Burns, Vice President of Sales. “The synergy we will achieve with the addition of them to our team will be significant.” In a related move, Donny Williams has been named Realtor Services Specialist and will join Arrow’s Realtor Services Department in Georgia. Williams has been with Arrow since 2001 and received the Wes Avera “Rookie of the Year” Award in 2005. Emily Thomas, C.O.O. commented “Donny has shown himself to be quite capable in a relatively short period of time and we’re pleased to be able to give him the opportunity to shine in a new role that is very critical to the long-term success of our company.
Atlanta-based Arrow Exterminators Inc. held their annual Mid-Winter Manager’s Meeting in Key West, Florida. The manager’s experienced a long weekend filled with leadership and sales seminars as well as dinner on the Pier overlooking the beautiful Key West sunset. “We like to take the opportunity to not only reward our managers but to also further educate and motivate them for the upcoming season”, stated Joe Thomas, CEO of Arrow. Emily Thomas, COO of Arrow presented The History & Culture of Arrow Exterminators. “As a third generation of the “Arrow family”, I had a great time introducing many of the newer managers to our 42 year history. “ Senior Executive Vice President of Arrow, Ray Crim presented a Leadership Seminar saying, “Each year we have the meeting, we like to raise the bar a bit higher regarding management. We feel that as the company grows, so must our managers in this ever-expanding environment.”
“Arrow Exterminators (through their Hughes and Top Notch divisions) is extremely proud of the new partnership that has formed with Copesan “ said Billy Blasingame, VP Pest Control Operations & Commercial Pest Division for Arrow Exterminators Inc., “This is an expanded opportunity for us in commercial pest service and sales as well as a wonderful opportunity to utilize and benefit from the Copesan network”
“Arrow is dedicating significant resources to demonstrate to other PMP’s we are no longer a “Georgia company” but one that is very much national in scope”, offered Emily Thomas, COO of Arrow. “We started down this path in 1998 with an acquisition in Phoenix, AZ and have continued to expand our geography by purchasing companies in Arlington and Dallas, TX and Las Vegas, NV in the past three years.” “Kannapolis Exterminating is a wonderful company comprised of dedicated individuals. This is a great addition to the Arrow family”, said Joey Edwards, Corporate VP of Acquisitions. ARROW DRAGS THREE GIANT BLIND MICE OUT OF DOWNTOWN ATLANTA
The parade is the kickoff for The Festival of Trees, Atlanta’s premier holiday charitable event. Children's Healthcare of Atlanta® enhances the lives of children through excellence in patient care, research and education. Children’s was formed in 1998 when Egleston Children’s Health Care System and Scottish Rite Children’s Medical Center merged. Today, Children’s Healthcare of Atlanta is one of the country’s largest pediatric healthcare systems with 430 licensed beds in two children’s hospitals.
Walters served as Metro Regional Claims Adjustor for Arrow Exterminators from 1995 to 2001. Prior to his return, Walters served as Vice President Sales and Marketing for Teamwork’s Office Furniture. His 25-year career also includes design and construction of custom cabinetry, work as a general contractor in all facets of residential construction, historic home renovation and commercial office tenant finishing. ARROW EXTERMINATORS NAMES SPENCER PROJECT DEVELOPMENT MANAGER IN TECHNICAL SERVICES
Prior to joining Arrow Exterminators, Spencer spent 12 years as manager of the Roswell, Georgia office for Spencer Pest Control. He is a certified trainer and holds certification from the Georgia Department of Agriculture in HPC, WDO, Public Health and Ornamental and Turf. He is a graduate of the Georgia Pest Control Association’s PCO Course and a graduate of Clemson University’s Master Termite Technician School. He is a graduate of Kennesaw College with a degree in Business Administration. He and his family reside in Acworth, Georgia.
“This is a very important step in our efforts to further establish Arrow Exterminators as a key player in commercial pest control”, said Blasingame. “Stan and Robert have proven to be one heckuva team and we’re looking forward to tremendous success in the coming months and years”, he added. Arrow will target a number of major industries and accounts including healthcare, food processing and food distribution facilities.
Nancy DeLany, Arrow’s Vice President of Realtor Relations and New Business Development, said “At Arrow, we feel strongly that actively participating in Realtor® programs like the Showcase trade show goes a long way toward building strong relationships within the real estate community. Our trip giveaway was a big hit this year and we congratulate Sandi Coburn.” “I can’t thank Arrow Exterminators enough for the wonderful trip! Arrow continues to be a top choice when I need an inspection for my real estate transactions”, stated, a very happy, Coburn.
Nancy DeLany, Arrow’s Vice President of Realtor Relations and New Business Development, chaired the President’s Council for the Atlanta Board and had primary responsibility for acquiring commitments from build teams for all seven of the build weekends. “The Arrow build weekend was probably the hardest, but our people got it done. It really was a team effort and the company is very proud of our people who went ‘beyond the call’ to make it a successful weekend”, said DeLany. Joe Thomas, Arrow Exterminators CEO, added, “We have donated termite pretreatments for many homes in this program over the years, but this is the first time we‘ve worked a build weekend. Although it was hard work, everyone seemed to have a good time for a great cause.”
Arrow Exterminators Inc. has acquired Viking Pest Control of Phoenix, Arizona. This is the third acquisition for Arrow Exterminators this year and the 74th since 1988. Viking becomes the company’s third acquisition in the state of Arizona. Viking Pest Control has provided termite and pest control services for customers in the Phoenix area since 1995. Viking will partner with Arrow’s anchor company for the state of Arizona, Casey’s Exterminators, which is also located in Phoenix. The Viking operation will move into the recently expanded Casey’s location. “Viking’s focus on residential pest control blends well with our Casey’s operation, which is also predominately residential pest and termite control,” said Joey Edwards, corporate vice president for Arrow. “This addition establishes Casey’s as one of the premier pest control operations in Phoenix and surrounding market areas. We will provide a full complement of services including pest, termite and mosquito service.” Richard Hagen, previous Viking owner, will continue in a consulting role. “Richard has established a fine business in Phoenix and we consider ourselves fortunate to have it now as part of the Arrow family. There is a high level of quality service already in place and this relationship with Viking allows us to instantly expand our coverage area. We are very pleased about this opportunity,” said Edwards. Arrow’s acquisition plan is to aggressively pursue select pest control companies throughout the country. Arrow is the 11th largest termite and pest control company in the US with revenues of nearly $75 million and 47 offices in Georgia, Florida, Tennessee, Arizona, Texas and Nevada.
One of the highlights of the weekend was the announcement of the inaugural “President’s Club” with five sales inspectors qualifying for 2005. Each of these sales leaders was awarded a custom-designed, personalized ring. Joe Thomas, Chief Executive Officer, said, “For years I’ve felt strongly that we had the best sales people in the business and we continue to recognize their contribution through our Premier Club weekends. However, I really wanted to do something special to honor the best of the best for their dedication and top sales effort for Arrow. They are truly impact players.” Arrow’s Premier Club 2006 winners will head to Atlantis Resort on Paradise Island in the Bahamas. Kevin Burns, Vice President of Sales for Arrow, said, “Atlantis is a world class resort befitting a world class sales team. It should be a great year and we are all looking forward to adding more people to President’s Club.”
Attack! has provided termite control, pest control and lawn care to customers since 1984. Attack! will merge with the parent company’s Top Notch Pest Control operation which also is located in Naples. The new partnership will be based out of the current Attack! facility. Stephen Meyerhoeffer, previous owner, will continue in a consulting role, and his eight member staff will continue as well. Ralph Gambrel, regional vice president for Top Notch, said, “We are very pleased about this opportunity in Naples. Attack! has a great reputation. Together we should generate over $2 million in annual revenue.”
Arrow acquired Suits Pest Control of Danielsville, Georgia in August 2004 and has now converted this branch to the Arrow brand name as well. According to Mike Little, branch manager, “We are seeing tremendous growth here in northeast Georgia. Being under the Arrow Exterminators brand identity will be a big boost to our business. “ ARROW EXTERMINATORS LAUNCHES “THE BIG SHOW” CUSTOMER CARE PROGRAM
Atlanta-based Arrow Exterminators Inc. has kicked off a new customer care program designed to enhance customer relationships and cross-sell additional services. The company is using “The Big Show” as a festive, circus theme for the training meetings. All of the presenters “get into the act” by dressing in costume to present the new creative sales program to branch managers and customer care specialists. The team was complete with a ringmaster, a strongman, a fat lady and lots of clowns. Chuck Longenecker, regional vice president and head of Arrow’s Customer Care Department said, “Our customer care people are vital to our overall success in growing sales, particularly our pest control sales. Although introducing a new creative sales program is a serious matter, we wanted to make sure these training sessions were fun and memorable. We wanted to keep their attention and engage them in the training. Everyone had a blast.” Training will conclude on September 8th in Naples, Florida.
Tom Spurlin, VP of REALTOR Services, has been with Arrow since 2002 and was recently nominated president-elect for the Atlanta Chapter of the Women’s Council of Realtors. Spurlin said, ”Although this organization was originally formed in 1924 to help women succeed in real estate, today the council welcomes any agent who is interested in business and personal development. The nomination is quite an honor for me and Arrow Exterminators.” Spurlin is a past president of the Atlanta Board of Realtors and was named Realtor of the Year by this group in 2000. He was also named Realtor of the Year in Georgia. Nancy Delany, VP of REALTOR Relations and New Business Development for Arrow, also is a registered real estate agent and has been with Arrow since 1996. She chairs the President’s Council of the Atlanta Board of REALTORS and feels that being active in the real estate community is beneficial to Arrow, agents and homeowners. “Wood infestation reports are always a major issue in the home buying and selling process. At Arrow we have to keep abreast of all matters relating to reports. Our agents look to us for up-to-date information and timely inspections. We guarantee next business day service.” Arrow stays involved with many real estate offices surrounding each of their branch offices. Assistance ranges from helping with social events to fundraising to professional training. Arrow’s Realtor Services staff is accredited by the Georgia Real Estate Commission and the Tennessee Real Estate Commission and offers 3 hour continuing education classes for realtors that cover wood infestation reports.
Matt Goggin has joined the company in the newly created position of director of communications. Goggin was previously director of advertising with Pike Family Nurseries in Atlanta and he has an extensive background in the broadcast industry. C.R. Munhall III has moved from the marketing department to builders services as department coordinator. Stan Thomas, formerly of Allgood Pest Solutions, has joined Arrow Exterminators as co-manager of the commercial division. Mr. Thomas has over 30 years of experience in the industry and continues to be very active in the Georgia Pest Control Association. Emily Thomas, chief operating officer for the family-owned business, feels very strongly about the caliber of people at Arrow. Ms. Thomas said, “We are very fortunate in being able to attract quality, experienced people who are capable of moving into higher leadership positions here at Arrow. There is no doubt in mind that we have some of the best people in the industry and there is always room for more as we continue to grow.” ARROW EXTERMINATORS POISED FOR MAJOR REVENUE GROWTH IN FY 2006 With plans for significant revenue growth in 2006, Arrow Exterminators Inc has made a number of staffing moves to bolster leadership at the regional level. Joe Thomas, CEO of the 41 year-old company said, “We have our sights set on reaching the $100 million revenue level in the very near future and we are committed to building the infrastructure we need to get us there.” In Region 5, Phil Lovorn, former Knoxville Branch Manager and Western Tennessee District Manager, has been promoted to Region Vice President. Lovorn has been a mainstay in Tennessee pest control for 31 years including 13 years as owner of Phillips Termite and Pest Control in Knoxville and 10 years with Arrow. Lovorn will oversee operations of his region’s eight branches located in Tennessee and North Georgia. Branch manager promotions for the region are: Arrow has split Region 4 into two districts to cover South Georgia and Gainesville, Florida. Jody Pate, Columbus Branch Manager, has been named Western District Manager and Brantley Russell, Augusta Branch Manager, is the new Eastern District Manager. In Region 7 changes, Paul Gruber has been named Las Vegas Branch Manager and Jeffrey White has become Branch Manager for the company’s Casey’s Exterminators division located in Phoenix. Trent Hicks has been selected to head Builder Relations in Phoenix.
Russo Exterminating has provided termite, pest control and lawn care to customers throughout Sarasota and Manatee counties since 1981. The company will merge into Arrow’s existing Hughes Exterminators branch in Sarasota. Bill Russo, previous owner, will join forces with the Hughes team as will his entire former staff. Ralph Gambrel, Regional Vice President for Hughes, said, “We are very excited to acquire an operation with such a fine reputation, and we are looking forward to working with the talented staff that Bill Russo brings to Hughes Exterminators. Our number one goal will be customer retention.” Arrow Exterminators Inc. is the 11th largest termite and pest control company in the US with revenues of $73.5 million and 47 offices in Georgia, Florida, Tennessee, Arizona, Texas and Nevada. Arrow Exterminators will continue an aggressive search for acquisition candidates on a national scale. ARROW EXTERMINATORS APPOINTS CRIM FIRST SENIOR EXECUTIVE VP
In making this announcement, Joe Thomas said, “Ray Crim has been an integral part of the Arrow family since he joined us 15 years ago. He is of great value to the company and his dedication to serving the pest control industry is unparalleled. His leadership on many of our core operating committees has been a major factor in our continued growth. We are very fortunate to have him as a key member of our team.” Prior to joining Arrow Exterminators as director of corporate development in 1991, Crim held senior management positions with Waste Management Pest Control and Tindol Services, Inc. The 32-year industry veteran is a past president, vice president and board chairman of the Georgia Pest Control Association. He has been the recipient of numerous industry awards including the President’s Award from the Georgia Pest Control Association and Committeeman of the Year from the National Pest Control Association. Crim has authored several articles for industry trade publications as well. A native of Atlanta, Ga., Crim is a graduate of Presbyterian College and resides in Atlanta. He is very active in a number of civic organizations and serves as an elder for the Mt. Paran Church of God. BELL APPOINTED TO GEORGIA STRUCTURAL PEST CONTROL COMMISION
Bell, Arrow Exterminators’ vice president of technical services, is a past president of the Georgia Pest Control Association (GPCA) and has held many roles for the Association. Bell is the current Chairman of the Government and Legislative Affairs Committee for the GPCA. Additionally, he is the past president and member of the Greater Atlanta Pest Control Association, has been an at-large board member for the National Pest Management Association, and an acting board member for the Professional Pest Management Alliance. He received the “Leadership Award” from Pest Control Technology in 2003 and chaired the Quality Pro Technical Committee in 2004. Bell joined Arrow Exterminators in 1988 as a branch manager. In 1994, he was promoted to director of quality control, a position he held until he was named to his current position in 2000. “I’m honored the Commissioner has selected me to serve the citizens of Georgia”, said Bell. “I certainly have big shoes to fill in succeeding Tom but plan to continue the level of service to the Commission, the State of Georgia and the pest management industry that Tom has delivered throughout his distinguished career”. A native of Macon, Ga., Bell is a graduate of Mercer University and currently resides in Woodstock, Ga. ARROW EXTERMINATORS INC. SETS NEW PRODUCTION DAY RECORD IN APRIL
ARROW EXTERMINATORS NAMES CAPRON TECHNICAL TRAINING DIRECTOR
Capron entered the pest control industry after 24 years in the United States Navy. He spent eight years in the industry in various management roles prior to joining Arrow. He holds a Bachelor of Science in Education from Southern Illinois University, a Master of Science and Master of Arts from the Naval Postgraduate School and did doctoral studies at The George Washington University in Washington D.C. Capron is a certified operator in Georgia in the categories of household pest control, wood destroying organisms and turf and ornamental pest control. He is married to Mary Jane Vickers of Decatur, Alabama and they have four children. ARROW EXTERMINATORS, INC. EARNS FOURTH CONSECUTIVE CONSUMERS' CHOICE AWARD Atlanta, GA – Atlanta consumers have chosen Arrow Exterminators as recipient of the 2005 Consumers’ Choice Award™ in the category of Pest Control Services -- Headquartered in Atlanta. This marks the fourth consecutive year Arrow has been acknowledged by the Atlanta community for business excellence. Arrow’s Chief Operating Officer, Emily Thomas, said “We are very proud and honored that Arrow Exterminators has won the coveted Consumers’ Choice Award for the fourth consecutive year. To be selected by consumers is particularly important because it reflects Arrow’s continued and constant focus on going BEYOND THE CALL® to take care of our customers.” Arrow and other award recipients were identified through a comprehensive and objective survey conducted in January by HarrisInteractive®, a Harris Poll Company and recognized leader in consumer research and customer satisfaction polling. Consumers’ Choice Award has become a prestigious event in the Atlanta’s business calendar.
ARROW EXTERMINATORS REACHES 71ST ACQUISITION WITH A.P.EX. ATLANTA, GA --- Atlanta-based Arrow Exterminators Inc. has acquired A.P.EX. Pest & Termite Control of Arlington, TX. This transaction marks Arrow’s 71st acquisition since 1988. The A.P.EX. operation will merge into Arrow’s existing Sterling Pest Management branch in Arlington. Former owner Chris Boettcher will join the Sterling team in a sales capacity. Greg Miller, also a former A.P.EX. owner, joins Univar, a leading chemical distributor to the pest control industry. Joey Edwards, Corporate Vice President, said, “We are genuinely excited to acquire an operation with such a fine reputation. In addition, Arrow is fortunate to inherit the caliber of experienced personnel associated with this organization. The merger of A.P.EX. with our current location will further strengthen our presence in Arlington and position us to keep pace with the rapid growth in the community.”
ATLANTA, GA --- Atlanta-based Arrow Exterminators Inc. has acquired Suits Pest Control of Danielsville, GA. Suits is Arrow’s 70th acquisition over the past 16 years. Scott Suits, former owner and native of Madison County, will join the Arrow team and lead the sales effort in the new branch located northeast of Athens. Joey Edwards, Corporate Vice President, said, “We are all very excited to be joining forces with a fine company like Suits Pest Control. Scott has done a great job in building a significant market presence in the Northeast Georgia area.” Arrow Exterminators Rolls Out Atlanta's First Mosquito Misting System
"Arrow's Mosquito Misting Program is the next generation of products in mosquito control," said Billy Blasingame, Vice President, Pest Management Operations and Commercial Pest Division, Arrow Exterminators. "This is a sophisticated misting system that destroys mosquitoes with a touch of a button and lets homeowners enjoy their pools, outdoor kitchens, patios, decks, porches and yards. It's easy, flexible and effective." Arrow Exterminators is the only licensed pest control company offering CoastalMistertm in the greater Atlanta area. For more information, click the headline to go to the Mosquito Control page. ARROW EXTERMINATORS, INC. NAMES VICE PRESIDENT OF SALES ATLANTA, GA -- Arrow Exterminators, Inc. today announced it has appointed Kevin Burns to the newly created position of Vice President of Sales, a further example of Arrow's commitment to be the largest privately held pest control company in the United States. In this executive sales position, Kevin will be responsible for Arrow's sales strategy and growth, including revenue goals and profitability targets. Kevin will lead all of Arrow's field sales in North America and will coordinate national account activities with operational staff. He will also develop long term business plans as related to customer acquisition and retention programs as well as sales associate development and deployment. "In Kevin Burns, we have an executive with an excellent track record for growing and managing business opportunities", said Joe Thomas, President and Chief Executive Officer. "Kevin's extensive sales and management expertise will complement our already strong executive team". Chief Operating Officer Emily A. Thomas added, "His solid background in sales and proven experience in forging strong customer relationships will be critical in expanding the company's reach within the markets we serve. The result will be more happy customers, more profits and faster growth." Prior to joining Arrow, Kevin was sales manager for Dow AgroSciences' southeast district. Earlier he was the national marketing manager for the Sentricon* Termite Colony Elimination System. Kevin, his wife Ann, daughters Megan and Allison and son Nicholas reside in ARROW EXTERMINATORS CELEBRATES 40th ANNIVERSARY ATLANTA, GA --- Atlanta-based and family-owned Arrow Exterminators, Inc. recently recognized its 40th Anniversary with a gala celebration at the Chastain Equestrian Center in Atlanta, GA. With over 300 people in attendance including current employees, retired employees, event sponsors and friends, the Thomas family entertained their guests with a fun-filled evening featuring live music, fine cuisine and refreshments. Everyone partied like it was 1964! ARROW EXTERMINATORS INC. SETS RECORD REVENUE LEVELS IN APRIL Atlanta, GA --- Atlanta-based Arrow Exterminators Inc. announced record revenues of $7,006,000 for April. In addition, the family-owned business set an all-time daily production record of $730,000 on April 22nd. ARROW EXTERMINATORS NAMES REYNOLDS SENIOR VICE PRESIDENT
ARROW EXTERMINATORS ACQUIRES BARNES EXTERMINATING ATLANTA, GA --- Atlanta-based Arrow Exterminators has acquired Barnes Exterminating of Augusta, GA. Jeff Singley, South Georgia Regional Vice President, said “Augusta has been at the top of our expansion list for a long time. Having a presence in Augusta will enable us to better serve customers in that area. We are delighted to be associated with the fine people at Barnes.” Former owner Charles Griffin will continue with the business in a consultative role while his sons, Matt and Chad, manage the day-to-day operations of the 12-person office. ARROW EXTERMINATORS SNARES GIANT PINK SNAIL!
The parade is the kickoff for The Festival of Trees, Atlanta’s premier holiday charitable event. Children's Healthcare of Atlanta® enhances the lives of children through excellence in patient care, research and education. Children’s was formed in 1998 when Egleston Children’s Health Care System and Scottish Rite Children’s Medical Center merged. Today, Children’s Healthcare of Atlanta is one of the country’s largest pediatric healthcare systems with 430 licensed beds in two children’s hospitals.
ATLANTA, GA --- Atlanta-based Arrow Exterminators has kicked off its 40th anniversary celebration by opening new branch offices in Marietta, GA and Warner Robbins, GA and by acquiring pest control businesses in Perry, GA and Nashville, TN. “We are very excited and proud about reaching this 40-year milestone. I can’t think of a better way to celebrate than by opening our 29th and 30th branches in Georgia”, said Emily Thomas, Chief Operating Officer. Arrow also announced today that it has acquired Bennett Pest Control in Perry and will fold that business into the new Warner Robbins branch. Harpeth Pest Control in Nashville was acquired in October to expand business in Arrow’s existing Nashville operation. CEO Joe Thomas stated, “Although we have made nearly 70 acquisitions over the last 15 years, Arrow is still very much in an acquisition mode. We are continuously looking for quality companies and quality people to facilitate reaching our revenue goal of $110 million by 2010.”
“I’m honored to be included among the new breed of managers in our industry”, said Thomas. “It’s exciting to be in a position to help direct the future growth of Arrow, and it’s exhilarating to know that my peers feel I can make an impact on the direction of the industry”, she concluded. Thomas is a member of the Georgia Pest Control Association and the National Pest Management Association. She also served on the board of the Professional Women in Pest Management in 2002. Thomas began her career at Arrow in 1998 after graduating from Vanderbilt University.
Arrow Exterminators, Inc. announces the acquisition of Sterling Pest Management with offices in Dallas and Arlington, Texas. Larry Novy, one of the former owners of Sterling, will stay on as the manager of Arrow’s first operation in Texas. Ray Crim, Senior Vice-President, says “Arrow has been trying to get into the Texas market for a long time. We feel very fortunate to be associated with Larry Novy and the terrific individuals at Sterling Pest Management. I think that the two service centers in Dallas and Arlington will be the first of many for Arrow in Texas.”
Arrow announces the opening of its Loganville, GA office. The Loganville Service Center represents Arrow’s 19th Metro Atlanta Service Center and its 43rd location nation-wide. The Loganville Office will be managed by Ron Rush, a former service manager at Arrow’s Tucker, GA office. Fred Sherman, Executive Vice-President, said “We are all very excited about the opening of out new Loganville office. I have a great deal of respect for Ron Rush and his ability to manage and grow an office.” Arrow Exterminators Receives Consumers’ Choice Award for the Second Year in a Row
New Ad Campaign Launched Arrow launches its new ad campaign BEYOND THE CALL®. This included the airing of Arrow's first TV commercial and radio spots. View the TV Commercial - "Last Will" Listen to the radio spot - "Can't Answer" All-Pro Pest Control Acquisition (Las Vegas, NV) Arrow Exterminators, Inc. announces the acquisition of All-Pro Pest Control in Las Vegas, Nevada. Arrow recently announced a national expansion plan focusing on acquisitions in the Midwest, Southwest, and Eastern Seaboard states. "The All-Pro acquisition falls right in line with our efforts to become more national in scope," says Arrow's Vice President Emily Thomas.
Arrow Exterminators, Inc. announces the acquisition of Top-Notch Pest Control in Naples, FL. This acquisition makes Arrow a major player in the fast growing Naples market. |
Atlanta-based Arrow Exterminators proudly announces the acquisition of McKendree Termite & Pest Control in Jacksonville, FL. McKendree has experienced tremendous success since its inception in 1977 and is considered one of the premier pest control companies in the Jacksonville area. This is Arrow’s 91st acquisition since 1988 and the first in this extremely desired market.
Atlanta-based Arrow Exterminators, Inc. announces the acquisition of Spectrum Pest Solutions, located in Metro-Atlanta. This is Arrow’s fourth acquisition in Georgia this year and the 90th since 1988. 
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Arrow Exterminators, Inc. is pleased to announce the acquisition of Allen Termite & Pest Control in Brunswick, on the coast of Georgia. This is the second acquisition for Arrow in the southern region of Georgia this year and the 84th since 1988. Allen Termite & Pest Control was started in 1958 by Mr. Adie Allen who later handed over the day to day operations to his son Henry. After a successful career servicing 1800 satisfied customers, Henry decided to retire and subsequently sold the family business to Arrow. Arrow is excited and proud to add the former Allen employees to its growing family of pest control professionals. .jpg)
Arrow Exterminators is pleased to announce the recent addition of Charlie Jones as Regional Sales Manager to their powerful sales force. Charlie will assist with the sales efforts in Georgia and Florida as well as Charlotte, North Carolina. To continue increasing Arrow’s impact sales, Charlie’s main responsibility will be to work with the company’s outside sales inspectors. 
Atlanta-based Arrow Exterminators honored their top-selling Service Technicians with a fun filled weekend trip to beautiful Sandestin, FL. The fifty Service Technicians who qualified for this inaugural event, along with their invited guests, were treated to a relaxing weekend in which they mingled with their peers and enjoyed some free time in this gorgeous destination spot. The festivities began with a reception at The Hilton Sandestin Beach Golf Resort and Spa overlooking the beautiful white sandy beach and continued with golf and other recreational activities. The trip concluded with a spectacular sunset dinner cruise in which awards were presented to these deserving participants. 
Arrow Exterminators, Inc. is proud to partner with Acworth Elementary on the school’s fundraiser “No Mosquitoes – No Malaria, Just Nets”. The fundraising efforts are part of the United Nations Foundation “Nothing But Nets” campaign to raise money for African children losing their lives to malaria, a mosquito spreading disease. All monies will be used to purchase over 1,000 specially treated mosquito nets which, when hung over children’s beds, creates a protective barrier against mosquitoes. For two months, Acworth Elementary students collected funds through various school sponsored events and earlier this month Arrow Exterminators presented the school with a check to help them reach their goal. 
Arrow Exterminators, Inc. is delighted to announce the acquisition of T. Y. Gibson Pest Control in Macon, Georgia. Robert Grizzard, the former managing partner who ran the day-to-day operations will stay with Arrow and will manage the Macon branch office. All former T.Y. Gibson employees will join the Arrow organization. T.Y. Gibson Pest Control was started in 1945 by T.Y. and Marian Gibson and sold the company to Wendell Burton in the mid 1980’s. Chad and Tracy Burton subsequently purchased the company and grew it to service 3500 customers. T.Y. Gibson is the oldest pest control company in Macon and will join Arrow to become the largest pest control company in central Georgia, with more than 60 employees comprising the collective company. 
During their annual Manager’s meeting in February, Arrow Exterminators recognized the promotions of seven members of its’ Executive Committee. These seven individuals on Arrow’s senior Management Team have invaluable industry experience and their contributions are significant to the company’s growth and success. The following individuals have earned this esteemed title through their dedication, team work and passion for excellence: 
Atlanta-based Arrow Exterminators prepared for the upcoming spring season with their annual Manager’s Meeting, this year held in sunny Delray Beach, FL. Over one hundred passionate and energetic managers and corporate staff attended the 2 ½ day meeting. “In this fast paced, rapidly growing industry, our goal this past week was to empower, motivate and strengthen our leadership team,” commented Joe Thomas, CEO. 
For years, it has been the goal of Arrow Exterminators, Inc. to open a National Training Center which would accommodate large groups for training purposes. Arrow’s objective was achieved when they purchased a building on Highway 92 in Woodstock, GA. The Woodstock facility consists of an old stone veneer home (which houses Arrow’s Woodstock branch office) and a newer commercial structure attached to it. Arrow’s Technical Services Department, New Construction Division and the Woodstock Wildlife Service Center are located in the larger space along with the training facility, totaling approximately 15,000 square feet. 
Atlanta-based Arrow Exterminators is proud to announce the promotion of Rick Bell to the newly created position of Vice-President of Governmental Affairs & Technical Services. In this role Bell will be responsible for local, state and national Government Relations, Regulatory Compliance and Industry Stewardship. Bell will continue his appointed role serving on the Georgia Structural Pest Control Commission (a position he’s held since 2005) and as board member on the National Pest Management Association’s Professional Pest Management Alliance (PPMA). As Chairman of the Government and Legislative Affairs Committee for the Georgia Pest Control Association, Bell continues serving the citizens of Georgia. 
Arrow Exterminators’ enthusiastic employees amused and entertained the crowds on Peachtree Street with their festive, lively helium balloon spider during the 26th Annual Children’s Healthcare of Atlanta® Christmas Parade. Joe Thomas, CEO of Atlanta-based Arrow Exterminators, commented “This is a fun-filled day for the team of Arrow whose spirits are always uplifted by this worthwhile event. Having participated for 9 years, it’s become an annual holiday tradition and we can’t begin to thank Children’s Healthcare enough for the valuable service they provide to our community.” 
In the beautiful island paradise of the Bahamas at the famed Atlantis Resort, Arrow Exterminator’s leading sales professionals were recently pampered with world class service for their outstanding accomplishments. Thirty-one sales people achieved this acclaimed “Premier Club” status and were invited to attend this fabulous, fun-filled weekend with their spouses or guests. 
Arrow Exterminators Inc. is pleased to announce that Gail Johnston has joined the Marketing Department and will fill the newly created position of Marketing Manager. Prior to joining Arrow, Johnston held a variety of Sales and Marketing positions for Marriott International. Most recently, she was a Project Manager for Marriott, directing a number of Marriott’s high level initiatives. 
Arrow Exterminators, Inc. is pleased to announce the expansion of their full-service Wildlife Services Division. Arrow is now well-positioned to serve the greater Metro Atlanta area with wildlife service centers in Duluth, Midtown and Woodstock. 
Arrow Exterminators Inc. is recognizing its top-selling service technicians with the exhilarating Richard Petty Driving Experience. Seventy five service technicians are strapping in the driver’s seat of stock cars for 8 spine-tingling laps on tracks across the U.S. Famous tracks such as Daytona International, Atlanta, Bristol, Lowe’s, Nashville, and Texas Motor Speedways and the Nashville Superspeedway are the venues hosting these super-selling technicians. 
Arrow Exterminators, Inc. is very pleased to announce the acquisition of Kannapolis Exterminating in Kannapolis, N.C., just outside of Charlotte, N.C. Fred Jordan, former owner of Kannapolis Exterminating, purchased the business in 1979 and ran the day-to-day operations of the company for the past 27 years. “We are truly excited to have a presence in the great state of North Carolina. We believe the Carolinas offer tremendous opportunities for growth in the termite and pest control business and will continue to pursue other top quality companies as part of our acquisition strategy”, stated Joe Thomas, CEO of Arrow. 
ATLANTA, GA --- Led by a festive group of its finest employees, Arrow Exterminators successfully maneuvered three blind mice helium-filled balloons down Peachtree Street in the 25th Annual Children’s Healthcare of Atlanta ® Christmas Parade. “Participating in this parade is becoming a holiday tradition here at Arrow. Our employee-volunteers have a great time and the parade really helps the cause”, said Joe Thomas, CEO of Atlanta-based Arrow Exterminators. 
Atlanta, GA --- David Walters has rejoined Arrow Exterminators Inc. as Claims Director following a re-organization of the department brought about by the sudden passing of John Millican, former Claims Director. Ralph Gambrel, Regional VP for Arrow, said “We are all still trying to recover professionally and personally from the loss of John Millican who worked here for 19 years and did an outstanding job handling our claims. Now that we have David Walters back, I am confident that we will experience similar success in claims management.“ 
Richard Spencer has joined Arrow Exterminators Inc. in Atlanta as Project Development Manager in Technical Services. Spencer will assist Richard Bell, Vice President of Training and Technical Services, and others in the department in the development and implementation of new-hire technical training and service protocols. He will also help conduct Georgia “Redbook” training and will monitor and participate in branch training. He will also help co-ordinate and implement Arrow’s Quality Pro Certification through the National Pest Management Association. “Richard Spencer is a tremendous addition to our team”, said Bell. “His hands-on experience running a branch office coupled with his diverse technical training skills is an asset that will greatly enhance our existing department.” 
Atlanta-based Arrow Exterminators has opened a main office in Tucker, Ga. for its commercial pest control division. The office will be responsible for sales and service in north Georgia and surrounding areas and will support the commercial activities performed throughout the company’s branch network. Billy Blasingame, VP of Pest Control Operations, will continue to lead Arrow’s Commercial Pest Division. Stan Thomas has been named Branch Manager and Robert Elliott will lead the sales effort as Commercial Account Manager. 
Arrow Exterminators Inc. has announced the winner of the trip to Bimini from the contest held at the Atlanta Board of Realtors® 2005 Showcase trade show. Sandi Coburn of Metrobrokers/GMAC correctly guessed the number of bugs in the jar at the Arrow Exterminators booth. The trip package consists of 3 days and 2 nights including accommodations and airfare for two to Bimini in the Bahamas. 
With 40 of its finest employees on the jobsite, Arrow Exterminators spent all day Saturday, September 17th helping the Atlanta Board of Realtors® with its fourth sponsored Habitat for Humanity House. The Arrow team was responsible for the roof trusses, window installation and exterior doors. 
Atlanta-based Arrow Exterminators Inc. recently recognized its top sales inspectors with a fun-filled weekend at The Grove Park Inn Resort & Spa in Asheville, NC for “Premier Club 2005”. Thirty sales inspectors earned this coveted company award for fiscal 2005 and were invited to bring spouses or guests for a relaxing weekend in the beautiful Blue Ridge Mountains at one of the South's most venerable and famous grand resorts. 
Atlanta-based Arrow Exterminators Inc. has acquired Attack! Pest Control of Naples, FL. This is the 73rd acquisition for Arrow Exterminators since 1988 and the second this year in Florida. This transaction was facilitated by Rand and Jay Hollon of Preferred Business Brokers in Ocala, FL. 
Atlanta-based Arrow Exterminators Inc. has announced that two of its most recent key acquisitions in Georgia have been changed to the Arrow Exterminators brand name. Arrow acquired Evans, Georgia’s Barnes Exterminating in March 2004 to establish an Augusta branch and continues to employ many of the former Barnes staff members. Brantley Russell, branch manager, said, “We now service well over 8,000 customers and we are looking to greatly expand the business. We will continue to rely heavily on our real estate agent relationships to help us reach our goals.” .jpg)
Like many other PCOs, Atlanta-based Arrow Exterminators Inc. relies heavily on maintaining on-going relationships with real estate agents to reach home sellers and buyers who require termite letters and termite service for their real estate closings. However, Arrow Exterminators goes “Beyond The Call” when it comes to working with REALTORS®. Many of its key people are licensed real estate agents and are very active in a number of professional real estate organizations. 
Atlanta-based Arrow Exterminators Inc. continues to prepare for 2006 by enhancing its Customer Care, Marketing, Builders Services and Commercial Pest leadership teams. Chuck Longenecker, region vice president, has relocated to the corporate office and his duties have expanded to include overseeing the Customer Care Department and Field Operations. Longenecker has been with Arrow since 1994. 
Atlanta-based Arrow Exterminators Inc. has acquired W.T. Russo Exterminating Co., Inc. of Sarasota, FL. This is the 72nd acquisition for Arrow Exterminators since 1988. 
Arrow Exterminators Inc. has named E. Raymond Crim III to the newly created position of senior executive vice president. Crim will report directly to Joe Thomas, chief executive officer, and Emily Thomas, chief operating officer, and will be responsible for overseeing the operations of Arrow’s seven regions. .jpg){kind=icon}
Atlanta, GA --- Dan Capron has been named Technical Training Director for Arrow Exterminators, Inc. Capron will be responsible for all training and technical aspects for Arrow in the state of Georgia. 
With mosquito season approaching its peak and rainy weather providing a fertile breeding ground for a significant mosquito population, Atlantans search for ways to control mosquitoes and reduce the risks of mosquito-borne diseases. Today, Atlanta-based Arrow Exterminators Inc. announced the availability of the CoastalMistertm Automatic Mosquito Misting System, the most technologically advanced and only continuous mosquito misting system available in Atlanta to help homeowners control mosquito populations. 
Atlanta, GA --- Nancy B. Reynolds has been named Senior Vice President of Administrative Services for Arrow Exterminators, Inc. Reynolds will continue to head up Arrow’s Human Resources Department but she will have an expanded role in directing the continued growth of the company. 
ATLANTA, GA --- With 40 of its finest employees on the job as balloon handlers, Arrow Exterminators successfully navigated a 100-foot long helium-filled snail down Peachtree Street in the 23rd Annual Children’s Healthcare of Atlanta ® Christmas Parade. “This is our fifth year as a contributing sponsor and our employee-volunteers get a real kick out of being in the parade,” said Joe Thomas, CEO of Atlanta-based Arrow Exterminators. “It’s a wonderful cause and a great way to catch the spirit of the season.” 
Atlanta, GA--- Arrow Exterminators was recently awarded the Consumers’ Choice Award for excellence in Customer Satisfaction in Atlanta, GA for the second year in a row. Arrow’s Chief Operating Officer, Emily Thomas, said “It is very gratifying that Arrow Exterminators has won the coveted Consumers’ Choice Award for two consecutive years. To be chosen by consumers is particularly important because it reflects Arrow’s continued and constant focus on going BEYOND THE CALL® to take care of our customers.” 
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