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Arrow Exterminators Company Fact Sheet


The company was founded in 1964 by James S. (Starkey) Thomas Sr. and his wife Imogene (Jean), and it remains a third generation, family owned business today.


Joe Thomas is Chairman of the Board. Emily Thomas Kendrick is Chief Executive Officer.

Home Office

8613 Roswell Road, Building 4, Atlanta, GA 30350


176 service centers in Alabama, Arizona, Florida, Georgia, Kentucky, Louisiana, Mississippi, North Carolina, South Carolina, Tennessee, Texas and Virginia.

Company Vision

We are tenaciously persistent in protecting our Family Culture and providing an Awesome Experience in every interaction. By hiring, training and retaining Rock Stars, this Arrow Family will grow Opportunities for generations to come and we will do it all with a Clear Conscience.

The Arrow Difference

Arrow utilizes Integrated Pest Management, or IPM, as part of the STEPS® Total Protection System. Widely accepted as the most environmentally-friendly approach to pest control today, IPM is a straightforward 3-step process:

  1. Fully Inspect home and property to pinpoint pest issues
  2. Identify not only the pest, but the true cause of the problem
  3. Treat in the most environmentally responsible way to alleviate current issues and help prevent any future recurrence

Arrow's industry-leading unique STEPS Total Protection System includes the following services for residential and commercial situations:

  • Pest Control
  • Termite Protection
  • Mosquito Prevention
  • Fire Ant Control
  • Cockroach Control
  • Ant Control
  • Stinging Insects Control
  • Flea Control
  • Tick Control
  • Wildlife Control and Exclusion Services
  • Handyman Services
  • Insulation Service
  • Lawn Care Services in Florida Market
  • New Construction Treatments
  • Real Estate Transactions

Team Members

Arrow provides its more than 3,300 team members with best-in-class training at Arrow University, the company's unparalleled training program that uses advanced learning concepts and techniques to facilitate all training for the company, including manager, new employee and technical training.

Additionally, Arrow Exterminators is QualityPro Certified by the National Pest Management Association, a third-party verified certification earned by only the top one percent of the nation's pest control companies. It represents a dedication to professionalism, excellence and environmental responsibility, and assures customers that the Service Professional in their home has undergone a thorough background check and drug screening.

Financial Highlights

  • Privately held since 1964
  • More than 100 acquisitions since 1988
  • Fiscal YTD 2022/2023 Revenue - $400 million
  • Growth Plans - $400+ million in the next 3 years

Honors and Recognition

In 2006, Joe Thomas, Chairman of the Board, was honored by Pest Control Technology Magazine with The Crown Leadership Excellence Award for positively contributing to the expansion and development of the pest control industry as well as establishing strong ties with fellow business leaders and customers in his community.

In 2007, the company received QualityPro certification by the National Pest Management Association.

In 2007, Emily Thomas was honored in both Pest Control Magazine and The Atlanta Business Chronicle as a dedicated industry advocate.

Arrow was named to the Atlanta's Business Chronicle's "Top 100 Private Companies" list in the 2008/2009 Book of Lists.

Emily Thomas was named to Georgia Trend Magazine's 40 Under 40 for 2008 for her positive impact in the Atlanta region.

Emily Thomas was featured on the September/October 2008 cover of Atlanta Women Magazine, featuring her plans and vision for growing the family owned business.

In 2009, Joe Thomas inducted into Pest Management Professional's Hall of Fame.

Emily Thomas Kendrick receives inaugural NPMA's Women of Excellence Award, 2009.

In 2011, Emily Thomas Kendrick, President & CEO, was honored by Pest Control Technology Magazine with The Crown Leadership Excellence Award for positively contributing to the expansion and development of the pest control industry as well as establishing strong ties with fellow business leaders and customers in her community.

Commitment to Sustainability

Arrow's STEPS Total Protection System is industry-leading and widely accepted as the most environmentally friendly approach to pest control. It is about more than just how to control pests and termites. It's about how to help provide a healthier planet and healthier communities by running more sustainable offices and operations, supporting local charities and being active members of the communities where Arrow employees work and live.

Commitment to Community Service

Arrow Exterminators and the Thomas family are committed to giving back to their communities. Through financial donations and volunteer efforts, Arrow supports a variety of national and local causes. Joe and Emily Thomas, as well as many Arrow employees, serve on the boards or committees of several non-profit organizations, such as St. Jude's Recovery Center, March of Dimes, Children's Healthcare of Atlanta and Camp Twin Lakes.

Web site

Arrow is committed to providing customers and the public with key information about pests. Arrow offers an informative blog and comprehensive Pest Guide on its website, and visitors can also ask Arrow's team of trained experts additional questions.

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