Family owned since 1964, Atlanta-based Arrow Exterminators is
the 7th largest pest and termite control company in the United
States, ranked by revenue. Arrow boasts a modern fleet of more than
1100 vehicles, 77 service centers and revenues that exceed $125
million. With QualityPro Certification by the National Pest
Management Association, the company offers innovative and
environmentally responsible services to protect the health, homes
and businesses of customers in Alabama, Arizona, Florida, Georgia,
Kentucky, Mississippi, North Carolina, South Carolina, Tennessee,
Texas and Virginia.
The company was founded in 1964 by James S. (Starkey) Thomas Sr.
and his wife Imogene (Jean), and it remains a third generation,
family owned business today.
Joe Thomas is Chairman of the Board.
Emily Thomas Kendrick is President and Chief Executive
8613 Roswell Road, Building 4, Atlanta, GA 30350
77 service centers in Alabama, Arizona, Florida, Georgia, Kentucky,
Mississippi, North Carolina, South Carolina, Tennessee and
• To grow to be the largest family-run, privately-held pest control
company in the U.S.
• To provide uncompromised service to our customers at a great
• To hire, train and retain the best people
• To do all of the above with a clear conscience
The Arrow Difference
Arrow utilizes Integrated Pest Management, or IPM, as part of the
STEPS® Total Protection System. Widely accepted as the most
environmentally-friendly approach to pest control today, IPM is a
straightforward 3-step process:
1. Fully Inspect home and property to pinpoint pest issues
2. Identify not only the pest, but the true cause of the
3. Treat in the most environmentally responsible way to alleviate
current issues and help prevent any future recurrence
Arrow's industry-leading unique STEPS Total Protection System
includes the following services for residential and commercial
• Pest Control
• Termite Protection
• Mosquito Prevention
• Fire Ant Control
• Cockroach Control
• Ant Control
• Stinging Insects Control
• Flea Control
• Tick Control
• Wildlife Control and Exclusion Services
• Handyman Services
• Insulation Service
• Lawn Care Services in Florida Market
• New Construction Treatments
• Real Estate Transactions
Arrow provides its more than 1,200 employees with best-in-class
training at Arrow University, the company's unparalleled training
program that uses advanced learning concepts and techniques to
facilitate all training for the company, including manager, new
employee and technical training.
Additionally, Arrow Exterminators is QualityPro Certified by the
National Pest Management Association, a third-party verified
certification earned by only the top one percent of the nation's
pest control companies. It represents a dedication to
professionalism, excellence and environmental responsibility, and
assures customers that the Service Professional in their home has
undergone a thorough background check and drug screening.
• Privately held since 1964
• More than 100 acquisitions since 1988
• Fiscal 2012 Revenue - $121 million
• Growth Plans - $200 million in the next 7 years
Honors and Recognition
In 2006, Joe Thomas, Chairman of the Board, was honored by
Pest Control Technology Magazine with The Crown Leadership
Excellence Award for positively contributing to the expansion and
development of the pest control industry as well as establishing
strong ties with fellow business leaders and customers in his
In 2007, the company received QualityPro certification by the
National Pest Management Association.
In 2007, Emily Thomas was honored in both Pest Control Magazine and
The Atlanta Business Chronicle as a dedicated industry
Arrow was named to the Atlanta's Business Chronicle's "Top 100
Private Companies" list in the 2008/2009 Book of Lists.
Emily Thomas was named to Georgia Trend Magazine's 40 Under 40 for
2008 for her positive impact in the Atlanta region.
Emily Thomas was featured on the September/October 2008 cover of
Atlanta Women Magazine, featuring her plans and vision for growing
the family owned business.
In 2009, Joe Thomas inducted into Pest Management Professional's
Hall of Fame.
Emily Thomas Kendrick receives inaugural NPMA's Women of Excellence
In 2011, Emily Thomas Kendrick, President & CEO, was
honored by Pest Control Technology Magazine with The Crown
Leadership Excellence Award for positively contributing to the
expansion and development of the pest control industry as well as
establishing strong ties with fellow business leaders and customers
in her community.
Commitment to Sustainability
Arrow's STEPS Total Protection System is industry-leading and
widely accepted as the most environmentally friendly approach to
pest control. It is about more than just how to control pests and
termites. It's about how to help provide a healthier planet and
healthier communities by running more sustainable offices and
operations, supporting local charities and being active members of
the communities where Arrow employees work and live.
Commitment to Community Service
Arrow Exterminators and the Thomas family are committed to giving
back to their communities. Through financial donations and
volunteer efforts, Arrow supports a variety of national and local
causes. Joe and Emily Thomas, as well as many Arrow employees,
serve on the boards or committees of several non-profit
organizations, such as St. Jude's Recovery Center, March of Dimes,
Children's Healthcare of Atlanta and Camp Twin Lakes.
Arrow is committed to providing customers and the public with key
information about pests. Arrow offers an informative blog and
comprehensive Pest Guide on its website, and visitors can also ask
Arrow's team of trained experts additional questions.
For more information, contact: