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Termite Control, Home Services, Other Services

I’m writing to inform you of one of your branches going above and beyond the required level of service often received from any business. I recently listed my home in Royston, Georgia and received 3 bids from competing extermination companies and chose Arrow out of Hartwell, Georgia due to their estimate being the lowest priced and my only requirement being a moisture barrier to get a clear termite letter according to the original technician. 

A few weeks later technicians Noah L. and Josh H. returned and at the service manager Jason's request, remeasured the humidity under the house and found it to be at acceptable levels. Rather than sell me a product I did not need Jason called me personally and told me that the moisture barrier was not needed and I was granted the free and clear termite letter. The reason this is so significant is that these 3 employees displayed a level of honesty and integrity not often found in the business world today. This level of service has caused me to post on social media so all in the Hartwell area can use Arrow as their choice due to this level of integrity and fair business practice. These gentlemen need to be applauded and rewarded for their service and dedication to your company name. Furthermore, after speaking to Jason again to thank him and get your contact information his only response was, "That is just what we do and how we treat all customers."

Thank you gentlemen for allowing me to share my story with you and I hope that all of your branches can exemplify this level of quality and service. 

Phillip P.


Pest Control, Wildlife Control, Termite Control, Home Services, Other Services

I just wanted to let your company know of an encounter I had with one of your employees this evening. He drove a truck with your logo on it. I was at a gas station after church and had pumped my gas and turned to get back in my vehicle. Well, the key wouldn't turn over. My husband wasn't with me and I couldn't reach him. And i live all the way in Brownsville. I almost panicked a bit as I've never had that happen, I wasn't sure what to do. This man, who is evidently one of your employees was also pumping gas. I went to him and told him the problem and he gladly came to help me solve the problem. Which now I see was an easy fix. But i just really appreciate his kindness and willingness to lend a helping hand. I didn't catch his name, but who ever he is..just know you have a genuinely kind individual representing your company. Even though I've never done business with you before, this one encounter will definitely ensure we choose Arrow as the need arises. 

Amanda D.


Pest Control

The young man who did my service was very respectful and professional. I appreciate some one who treats your house like it's their own! If he's due for a raise in pay ... then pay him. He's a super good representative of your company. Asking questions that never occurred to me but were in my best interest. I appreciate someone who treats your house like it was theirs.

Karl M.


Wildlife Control, Home Services

A big THANKS to you all for taking care of this so quickly.  The house is sealed and the traps are set for the little critters.

Justin H. and Danny U. were GREAT!!!  They arrived when scheduled, and were professional, efficient, and cordial.  They went about their business with no disruptions to our day.

Kathy & I appreciate the work they did, and hope the critters don‘t.

Chip W.


Pest Control

It is much pleasure I compliment your excellent employee, Sal.

As a Realtor for 35 years, I have seen many vendors whose employees are so non-caring about how the job is done. It is very impressive to see someone like Sal who takes his job seriously and fights the "Wildlife" like a Navy Seal!

I am single and have no pets or children living at home.  I try to keep a very clean house.  I have recently had ants on my Kitchen Counters. I used the Grocery Store Raid and could not eliminate them.  So I knew to call 911--------better known as Sal!

Yesterday morning, I sprayed Raid on top of the Counter tops and no more ants appeared. When Sal arrived today, I said " I have bad news for you.....I have not more ants!!"  Most techs would say " O K …….let me know if they come back But NOT SAL!!!☺

Sal said " Please show me where they were".  He looked all over the Counter tops and got on the floor beneath the Dishwasher and said " Ah ha!!!! I have found your ant nest!!!".  There were crumbs that had gotten under the Dishwasher and he saw many active ants there.  He put out his "magic potion" and said the ants should now be history.

I just had to share how blessed I feel to have Sal as my tech to fight off unwanted visitors!

Dot D.


Wildlife Control, Home Services

Good afternoon,

Yesterday on 8/21, a team from your office led by Eris B. worked on the crawl space of my home. We live in Dalton, GA and needed major help.

These guys were amazing! They arrived promptly at 8:00 and worked until 7:00 that evening. Eric was very courteous and thoroughly explained all the steps of the process. They cleaned everything up and we could not tell they had been working. It was great.

We will certainly share this with friends and neighbors and sing the praises of tis dynamic duo. Thank you for the professionalism of your workers.

Susan B.


Pest Control

I just want to say how pleased and impressed I am with Arrow so far.  From my initial contact, to the tech visit, I am amazed.  I first contacted Arrow through your website, and I immediately got a reply from Katelyn A.  She answered all my questions right away in one email.  She was professional and courteous throughout our interactions. 

My tech was Marshall J., and he came to our home last night.  He was wonderful!  So polite, friendly, and personable.  He told me all I needed to know and what to expect over the course of the treatments.  We had a great conversation as he is former Navy and so is my husband.  Marshall was the kindest person I've ever had in my home for any kind of service, and just a sweet human.  I can't wait until our next service to see him again. 

I just wanted to thank your company for my stellar experience.  So happy to be doing business with Arrow. 

Joy O


Termite Control

I just wanted to thank you again for your awesome customer service when I called your company this morning, Aug. 10, needing a termite letter for a home we are purchasing in Bleckley County. What an absolute pleasure talking to a knowledgeable lady who speaks clearly and knows her business like Kristin.

This was such a stark contrast to the experience I had yesterday with one of your competitors. Calls go to a call center and they won't even give you a phone number for the Dublin office--they transfer you. I asked the lady in Dublin for a direct number to her office in case I had more questions and she gave me another number that went to a call center. I asked her about a one-time inspection; she wasn't very interested in that but was really anxious to sign us up to a termite contract. I guess she lost interest in me as a customer when I refused to do that because I'm still waiting for the return call she promised me from the technician, and for the call she promised to our point of contact in Georgia. They needn't bother.

Three minutes elapsed from the time you and I hung up this morning until the time you called me back to tell me that you had scheduled the inspection with our point of contact in Georgia. That is super service!

You are a wonderful representative for your company and a breath of fresh air in this day and age of customer NO service. I believe I understood you to say that once we complete the buying process you offer a free inspection. You can bet that we will be contacting you. I hope the rest of the Arrow staff is as professional and competent as you are.

Thanks again for your assistance.

Phyllis F.


Pest Control

I am so pleased and impressed by the service I received from Lamaine R.  I am a renter and my landlord got Arrow for us.  In my previous location we were serviced by Orkin and my mother had Terminix.  Arrow is superior to Orkin and Terminix.  With Lamaine our problem with ants was solved from his first visit.  He came back to check to if the problem was solved and had someone checked on the problem.  I have never received such thorough and good service like that.  Lamaine is an exceptional person. This is the best service I ever received. Arrow is the best.    

Saundra P.


Termite Control

I would like to share a huge Thank you to everyone at your Augusta, Georgia office, on behalf of myself, and my clients.

Late Wednesday afternoon, July 11, 2018, I learned that the Seller had not had the termite inspection done for a closing that was scheduled for 10 am the following morning.  To say that it was Mission Impossible, at least in my mind, would be an understatement.  As a last ditch effort, I called your Augusta, Georgia office, in hopes that we might be able to get a termite inspection done some time the day of closing.  A very nice lady answered the phone, and said she would have someone call me within an hour.

Less than thirty minutes later, a most helpful gentleman called me, and I explained the situation.  Without skipping a beat, the gentleman said he would see what he could do to help.  A short time later, the gentleman called me back and said someone would be calling me to make arrangements to do the termite inspection in the morning, before closing.

Just a few minutes later, Robert K. called, and said he could be out to do the termite inspection between 8:00 and 8:15 the following morning.  After my giving Robert some very bad directions, he was able to find the home.  Robert did a most thorough inspection, and a short time later, he was done.  Robert explained that it may take a little bit for him to be able to get a written report to me for closing.  I recall telling Robert he had some big shoes to fill, in replacing Tony, as our termite man for the area, as we had all come to rely upon Tony so much.  Robert said he was up for the challenge, and it would appear as if he is the right man for the job.

Much to everyone's surprise, the termite letter was received in time for closing, and we were able to close.  Were it not for the herculean efforts of some wonderful people in your Augusta, Georgia office, the closing would not have happened on time.  I can not Thank everyone at Arrow Exterminators enough for all of their hard work, and help.

Rick W.


Home Services

I thought it would be appropriate to contact you to communicate how pleased I am with the work of Shane T., Arrow Exterminators handyman. He did an exceptional job replacing the fascia boards on my home, along with some excellent wood work to close the exit gates that were created by your wildlife management people, last week. 

All in all it was a very positive customer experience, and I would recommend Arrow Exterminators to my neighbors.

Chris H.


Pest Control

I wanted to take a brief moment to make sure I recognize the excellent job that Jay does every quarter as our technician.  He has been servicing our home in Atlanta for the past about 3 years (maybe a little bit more).  He is always polite, timely and very professional.  Scheduling with him is easy, we trust him in our home and really appreciate what he does to keep our home pest free.  Even our two little four-legged dogs love following him around the house when he’s here.  He is a great representative of your company. 

Luke


Pest Control, Wildlife Control, Home Services, Other Services

Chris and Tim just left after sealing my attic and I would like to thank you for sending them and compliment you on the quality of the people you hire.  These young men were friendly and knowledgeable about the work they had to do.  They worked quickly and efficiently to get the job done.  Anything that had to be moved was put back in its place and my fence gates were always closed.  I was impressed by their professionalism.

I would also like to mention Ron S., the evaluator for this job.  He took the time to fully explain what you all would do and what to expect.  Another professional.  And all of this explains why I have been an Arrow customer for 14 years.  Your service people, including my regular service tech, Bill M., keep your customers loyal with their skills and work ethic.

Helen S.


Pest Control

Darryl is thorough, fastidious, professional, knowledgeable and kind. He is a valuable asset to your company. He does a fantastic job!

Joanne K.


Termite Control, Home Services, Other Services

Joey, Mikey and David did warranty work on some of my fence posts for termite damage.   All three of them were very professional and very respectful.  And, they did an excellent job on the repair.

They went above and beyond to be sure the post and caps looked excellent and I am a customer for life.

Ms. C.


Wildlife Control, Home Services, Other Services

Caleb and Tyler did an outstanding job! Very pleasant men and explained any questions we had! Work was done efficiently and fast! They went above the call of duty by helping us replace lightbulbs burnt out in our chandelier which were to high for us to reach! We will highly recommend you to our family and friends!   

Clinton T.


Pest Control, Termite Control

First off-Mary Lisa was the first person I spoke to at Arrow about scheduling my annual termite inspection for 2018-she made me feel appreciated as a client of Arrow. Then we talked about some issues I had experienced with my pest control service (not Arrow) and the horrible phone bank in another state you have to deal with in order to schedule any service Mary Lisa sold me on trying Arrow Exterminators.

Chris came the next week on the day and time I had suggested-he was on time- very pleasant- and took care of checking the sentricon components. The next day a different Chris came and once again was on time- very pleasant and he took care of things in the pest department and was able to do my annual termite inspection at the same time. In one phone call to Arrow I was able to schedule my termite inspection, take care of checking the ground units and also have the pest control scheduled- it was sooooooooooo easy and the pest control was cheaper than the other company I was using. Mary Lisa ended our conversation by letting me know if I have any questions or concerns to just give her a call and she thanked me again for my business.

Gail D.


Wildlife Control, Home Services

We just had Arrow to seal our house because we were having a problem with mice in the attic.  Brian F. came out to inspect and give us a price to have this done.  Ben C. and Matt L. did the work of sealing the roof.  All of these men were top notched.  We could not have been happier. They were a delight to be around as well.  We did not have to watch them for problems or any such matter.  We are extremely pleased so far and believe that finally we will have some peace without the mice.  Thank you so much, Arrow, and the men that we have had to do this job.  We believe you are the best and hope that you will soon make a move into South Carolina with an office.  We need you.  

James and Nelwyn L.


Pest Control

My friend and I have both been with Arrow Exterminators ever since you bought the Ft. Walton Beach Office.  We both have had Keith P. all these years and we were commenting on how exceptional his service has been.  He is the ultimate professional, always on time, and takes care of any problems we have had.  He should be commended for all these years of exceptional service!

Kathleen O.


Pest Control

I am writing this review as a result of our recent visit from Dustin N. Dustin first came to our home on 15 August to treat a yellow jacket’s nest in our back yard. He came again on 29 August 2017 because my husband and I found a bee’s nest in our back yard. He arrived as scheduled and successfully solved both problems—no more yellow jackets or bees!  

Dustin is one of the most professional, friendly and knowledgeable pest control technicians we have ever met. He has a wonderful personality, communicates well and takes the time to answer our many questions.

In addition, he is very polite, courteous, personable and provides outstanding customer service. Both of our recent experiences with Dustin were exceptionally positive and noteworthy and I hope he is recognized as one of Arrow’s very valuable employees. We always look forward to his visit and we highly recommend Arrow to friends!  

Thank you so much for your professional and outstanding customer service!

Ralph C.


Pest Control

This is an email of gratitude. I want to say "Thank You!". On Sunday, June 25th, Roger P. and Jarrell J., came to my home to inspect my concerns and treat my house for pests. Also, Pernikka contacted me the following morning (Monday, June 26th) to address my concerns. I really appreciate the time and attention taken to resolve the problem. Have a great day! 

Dawn T.


Wildlife Control

I would like to compliment your wildlife removal team, RJ, Ben, and Matt. They were professional and friendly. All explained the process well and so far I am pleased with the results, still need the final handy man repair on my gable which will be happening soon. The Arrow price was a little higher than some, but with employees like these 3, I was happy that I spent the extra. Looking forward to seeing the final repair and sleeping without squirrels dancing in my attic! 

Leslie D.


Pest Control, Wildlife Control, Home Services

Just wanted to send along a quick note of thanks for the great experience we’ve had so far with Arrow.

I met the service technicians for the first time last Friday at the property we just purchased on Verdi Way in Clarkston, GA. Caleb and Alex from the wildlife department were very pleasant and conscientious about the work they were doing. They are scheduled to come back to the house weekly over the next 4 weeks, and I look forward to receiving updates about their findings!  Ed B. did the pest treatment and was helpful, informative, and pleasant.

I would especially like to acknowledge Mike K. – he did a thorough job with the vapor retardant installation and provided above-and-beyond customer service. It is such a pleasure to encounter people like him. As a person new to the area who encountered some post-closing surprises, I am so thankful for Mike’s efforts. Please pass along my very sincere appreciation to him – I am sure he adds tremendous value to Arrow!

Kathleen I.


Pest Control

Hey Arrow, your guy Steve out of Gainesville was super helpful and your mosquito treatment is amazing. Our new home was infested with them and after one treatment, we have had zero mosquitos in our yard and I just wanted to tell you how happy we are with Arrow and how professional your staff was.

Eric P.


Pest Control

I just wanted to let you know what a nice person Clay is, and I hope to have him service our home every time.  Never in our 20 years have we had such great service!  He is such a wonderful person, and I wanted to thank him for his kindness and a job well done.

Robert S.


Home Services

I wanted to write to let the folks at Arrow Alpharetta know how wonderful of a job Tyler and Chris did on our siding replacement! Tyler and Chris were extremely knowledgeable and helpful. Tyler provided me his number so that I could contact him if I had any concerns. The house looks AMAZING! I'm so very grateful that I picked Arrow to do the work. Kudos to Tyler and Chris!

Jeffrey N.


Home Services

We had our back porch roof, ceiling, and soffit area repaired. Both Chris and Ritchie were professional, efficient, communicated well, and were especially thoughtful the entire time. My husband and I were both here at home off and on so we both had the same impressions about these wonderful men.

We appreciate the great job of restoring our porch and for having employees who did a fantastic job for us. We will highly recommend your company to our friends and neighbors if they have any need for Arrow's services.

Catherine B.


Home Services

Today, two or your workers, Caleb and Alex, came to my house to conduct services of insulating my attic and checking the traps that had been in place for the last month. Though I have not been home during their previous visit, today I found the gentlemen to be very respectful and courteous. Their professionalism was above reproach and enjoyed talking with each of the young men. In conclusion, they did a great job in good time. Thanks for the great service of these young men!

Jeff C.


Home Services

I just wanted to follow up on the recent handyman services I had done at my home. I am so pleased with the ease of the process in getting this project started and completed. Shane and Chris showed up as promised and finished the work in a timely fashion. They did an outstanding job and I was both surprised and impressed with the quality of their work. I especially love my new deck! It turned out even better than I had imagined. You all did a great job doing just what I wanted at a very reasonable price. I could not ask for more.

Stacey H.


Termite Control

I just wanted to reach out and thank you and your company for the wonderful experience that my family had with Arrow Exterminators. We are in the process of selling our home and we needed a termite inspection and letter prior to our closing. I reached out to several companies that offer this service and found that your company surpassed others by a significant margin. Katura was so professional and pleasant to speak with and she went out of her way to help us. She scheduled our inspection and coordinated payment and the delivery of our termite letter with ease.

Our inspector, Austin arrived when he was scheduled to and he thoroughly and efficiently inspected our home. He was also very professional and genuinely kind to both me and my children. Our termite letter was delivered electronically to my inbox less than twenty-four hours after our inspection. We truly could not have asked for a better experience and I want to applaud you and your team for your excellence.

Shelli H.


Wildlife Control

Last week we had a very challenging situation with a live squirrel running around our house. I just want to commend your supervisor, Chris who could not have been more helpful. He called first thing every day, even over the weekend, to make sure that we were being cared for in a satisfactory manner and made himself available at all times when problems arose with the squirrel.

He also went beyond the call of duty to construct an amazing wooden barrier in our house which finally resulted in trapping the animal. He has a great work ethic and is an asset to your company.

Basil M.


Pest Control

I wanted to express my gratitude for the job well done in my crawl space and wanted to make sure Daniel M. and Cody P. got some recognition. They were very polite and professional, and they did an excellent job showing me the completed work, which I am very pleased with!

Mr. S.


Wildlife Control

Hello. I would like to send a note of thanks for the excellent customer service I recently received from Arrow. On Thursday, January 12th, I contacted Arrow’s wildlife division due to an issue with squirrels in my attic. Arrow responded immediately with a visit the same day to evaluate our situation and provide a quote for services. The very next day, Friday, January 13th, Arrow came out and handled our issue. So far, no more squirrels!

I would like to highlight Jim G. who came out to evaluate our situation on Thursday, January 12th for his incredible professional demeanor, patience in answering all my questions, and making me and my husband feel we are in very good hands with qualified experts. I would also like to highlight Alex and Caleb who provided the services on Friday, January 13th who both were so professional, polite, kind, answered all my questions and completed their work very quickly. In addition, I want to note the fantastic customer service delivered by Ben C. on January 26th when he came out to remove the exit door for the squirrels. I had noticed that a squirrel had built a nest in our gutter, and Ben was so incredibly kind to check it out and handle it for us. What an amazing team of folks!! This type of customer service is why my husband and I have been very long-standing customers of Arrow for multiple services and continue to count on Arrow for additional services, as well as recommend your services to others. Thank you again!

Ashley V.


Pest Control

Amber is the best ARROW rep who has ever come to my house. She was not only very courteous and friendly, even my dog fell in love with her, but she was by FAR the most thorough of anyone prior to her. She got the spider webs all down and I’ve seen a difference since she was there. I’d like to request her to continue as she is very conscientious and I really appreciate that. She is a gem!

Wende S.


Pest Control

I have been meaning to write ever since we had the heat wave in Atlanta. My husband and I have been using Arrow since 2009 and have always been very pleased with our service. 

Recently, I had to make several calls to Arrow because we were seeing more roaches in a few weeks than we had seen collectively for 5 years… I was disgusted and very upset. I called Arrow and they sent our normal guy, Okpara out. Okpara explained to me that it was the season, and the heat and was very unusual. When he left I thought he was more like a therapist - than the bug man since he was so patient and exceptional at calming me down. He treated our house and he even gave me his cell number and said to call if I saw another one or if we had any other issues. I was very appreciative of his personal concern for me being so upset. I have a zero tolerance for roaches since I grew up with them in New Orleans. Nonetheless, I did see another one and called him and he came out again. This time he treated a few big bushes outside our house and I have not seen any since!! 

I just wanted you to know what a wonderful employee you have!! I have certainly recommended Arrow and Okpara to many of my Sugarloaf neighbors. 

 

Thank you for hiring and keeping GREAT employees!! 

Bridget T.


Pest Control

I am from Cartersville and just recently started our quarterly treatment with Arrow for ants. Our technician Chris has been amazing. He is very nice and informative and answers all my questions and he has fit us into his schedule when he's already completely booked. We used 2 other companies here in Cartersville before we went with Arrow and they always just sprayed and killed what they saw. They never baited or had any other tips or ways to keep the ants away like y'all do. We've seen fast results and instead of feeling like our ant problem is just something we might have to deal with, instead I feel like we are getting to the bottom of it. I am very happy with our service and I think Chris deserves to know what a great job he is doing. 

Kimberly J


Pest Control

Erik S. came out today and did an outstanding job. I called Friday afternoon to see if anyone could come treat the inside and out. My appointment was for Monday, between 2-3, and Erik showed up at 1:59! He rang the doorbelll, introduced himself, as he put on his shoe covers. He asked me what I had observed and he listened to me and understood. What a great job, it all went perfectly! I would reccomend him to anybody.

Mr. G


Home Services

John J. was amazing and did a great job getting the large project organized and completed. The handymen (Greg M., Kevin C., Joey H., Tyler N. and Robert C.) also did a fantastic job.

I could not be happier with the work that was done. All the guys worked together to get the column installed and I plan on giving Arrow a lot more business. I will refer Arrow to everyone!

Mr. S


Pest Control

I would like to give praise to Customer Care Specialist Andrea K. whom I spoke with on the phone a few days ago to schedule an in home estimate for Arrow preventative services. She was a pleasure to work with. I am not fluent in the ins and outs of pest control and she aptly addressed any concerns I had and was both professional and pleasant. I look forward to working with Arrow at my appointment this Saturday, which I believe was also an above and beyond effort. I am confident that I will see the same level of salesmanship and professionalism. Thank you for your efforts thus far. 

Alex H.


Pest Control

I strongly reccomend Steve T at Arrow for all your pest control needs. He has been our Service Professional for 16 years and does an outstanding job. He has helped us with ants, spiders, and even carpenter ants. Your house will be in good hands with Steve!

Sharon A.


Termite Control

Jerramy R. did a great job today. He was very polite and knowledgeable. We were confused with the sentricon system and not understanding how everything worked. Jerramy took time to pull out a sentricon station and explain everything to us. He gave us his number and said to call him if we ever needed anything.

Mrs. R


Pest Control

I am writing to express my appreciation for the good work of your employee, Nelson B. He and Andre R. did exclusion work on my house today and replaced old gutters. Nelson was professional, warm and very knowlegeable. He inspired trust and confidence with his down-to-earth, genuine attitude and willingness to answer questions clearly.

Having used Arrow for many years, I have been delighted with your service and the people that you hire to provide it. I appreciate that your employees seem to be cut from a similar cloth; honest, dependable and professional.

Mr. G


Pest Control

I had to write a note of appreciation for your company. I have been one of your clients for years now and in that time you have always, with all of your employees, been respectful to me and my family's needs. Yesterday for example, I called, because my wife Angie saw some bugs around the kicthen. I called and within minutes and the tech James S. called me and said he would be out that day to our home. Wow! He came and treated around the kitchen where the bugs were. Fantastic! Thanks for all you do!

Christy L.


Pest Control

Mrs. M called in to tell us what a good job that Josh M. did at her home today. She said that Josh was very professional and knowledeable and she is very impressed with Josh and Arrow. She wanted us to make sure that we thanked him. She said he took the time to explain to her in detail what he was going to be doing. Thank you Josh for Going Beyond the Call. 

Mrs. M


Termite Control

Just had my yearly termite inspection conducted by a competent, efficient and polite young man named Jacob P. Way to go Arrow!

Emily D.


Pest Control

We love Kevin and he does a great job for us!

Marla L.


Pest Control

Justin is a great service professional. He cares very much about his job and is a wonderful asset.

Barbara B.


Pest Control

Chris did a fantastic job on his pest control service. I called several other coompanies, but none of them followed up. I called Arrow and spoke to Alaine. I had a very pleasant experience with the phone service, as well as the pest control service.

Mr. Price


Home Services, Other Services

Arrow just completed some mold removal and humidity correction work at my home in Sparta, Georgia. Your technician, Glynn T., did an excellent job. He was thorough, courteous and professional. I am glad I chose Arrow as a service provider and as my pest control company.

Anthony S.


Pest Control

I wanted to let you know how happy we are with the service you are providing. It appears you have managed to stop those tree rodents, and since you have been treating, the number of bugs I've seen after treatment is significantly reduced. I so appreciate that. Thanks and I hope you stay on for a while as my provider.

C. Vinall


Termite Control

Mike B. did an awesome job! He found Sentricon Stations that we didn't even know were there, and he was so thorough. I just wanted you to know that you have a really good employee!

Jerry B.


Pest Control, Other Services

Mrs. called in to brag on our office. She said Steve, Michele, James, Jamie and Ralph were phenomenal and she was very happy that they were so helpful.

Mrs. M


Pest Control

The experience I recieved today was by far the best. The man knew exactly what he was talking about and the price was great! All my questions were answered and the man took his time.

Laurel M.


Pest Control

After years of using Arrow for termite control, I just recently signed up with them for their pest control service.  So far, I am very impressed!  I had to fire my old pest control company, when after several years, they could not get my ant problem under control.  Arrow technician Zane came to my home and was most informative!  He was a huge resource of information and described how Arrow would eliminate my ant problem and protect my home from pests. Zane seemed to really take a personal interest in rendering us the best service possible.  I like his attitude, and that was something Zone Home Solutions seemed to miss the mark on.  They just did not know how to deliver superior customer service.  Anyway, we are looking forward to having Arrow as our official pest control company. A very impressive first visit Arrow, keep up the great job!

Rob W.


Pest Control

Mr. L called in to let us know that he is extremely impressed with Carlos.  He said the techs in the field are the face of the company and Carlos represents us in the greatest way.  He recommends Arrow Exterminators because of Carlos!  

Mr. L


Pest Control

Thanks to Dennis H who explaines every question I asked and gave me information that was valuable to me understanding this process. I am now sold on Arrow Exterminators. 

Mrs. M


Pest Control

This is an effort to inform management of the outstanding service provided by Mrs. Melanie Bruner.

She was helpful in providing information that helped to influence my decision to choose Arrowexterminators

for pest control services. Please inform those responsible for managing her performance is made aware of this outstanding individual.

Isaac D.


Wildlife Control, Home Services

Hello, just wanted to give high praise for Greg. He was very professional, efficient and considerate of my time. He gave me excellent advice to fix the window alarm monitor that was above and beyond what was required to fix our window. I would have had no idea how to fix it and would have had to have the security company come out without Greg's help.

He is an asset to Arrow.

Todd V.


Pest Control

While scheduling and HE Mrs. Redd let me know that they switched from a pest control company that couldn’t solve their pest issues for year and Arrow has solved them all!  She also stated that her SP William is very pleasant and thorough.  Way to go William!

Daniella R.


Pest Control, Termite Control

I just had a great experience with Kilby H., Home Evaluator at Arrow. Not only do they provide termite letters but they also installed Sentricon Termite Elimination Systems and provided pest control. He did a great job!

Christie P, Realtor


Pest Control

I wanted to pass along a message regarding Richard and the outstanding job that he did while opening my account.   He assessed the needs of our home and took pride in delivering high quality service.  It is nice to have trusted people at our home and refreshing to see his attention to customer service.

Thank you for taking care of our family.

Heather S.


Pest Control, Termite Control

Hank B. went beyond the call and I just want to compliment him. He came to my house upon my request and let me know that I had termites. I also discussed with him my concern about mosquitoes, fire ants and what to do about all of these pests and the termites. He was very nice and told me everything I needed to know.

He was not pushy he was just so friendly and even though it was just a phone conversation made me feel at ease. I want the best care for my home. With Mr. B. taking care of my needs this is one less thing as a lady that I don’t have to worry about. On a scale of 1 to 10 I give him a 10 plus!

Winina G.


Wildlife Control

I recently had a bat take up residence in my guest room. When I called Arrow for help, Calvin B. was on my doorsteps in 10 minutes. He is one cool cookie. He actually caught the little guy alive! His crew arrived two days later and sealed my house completely to avoid any future problems.

Your team was so easy to work with and professional. Please give those guys an extra day off for a job well done!

Cecilia R.


Pest Control

Jamie S. was very professional, polite and did a great job!

Andrew K.


Pest Control, Termite Control

Ken H. is a fine young man, and I was very proud to hear of his recent promotion to renewal inspector.

Susan K.


Pest Control

I want to compliment Joey B.  He has been servicing our pest control needs for a while now and I couldn't ask for anyone more professional, courteous, and helpful.  I especially want you to know that you now have a commercial customer, Tattnall Square Baptist Church, because of our experience with Joey.  When we began having rodent problems at the church, I was at a loss as to what to do.  So I did what I always do with a pest problem - called Joey.  He put me in touch with Chris on the commercial side who was also a pleasure to work with.  Now, Tattnall has a rodent contract and an ant contract. 

None of this would have happened if we had not received superior service from Joey.  I believe that our termite person is probably just as professional but we don't encounter them that much.  I convinced our church that Arrow was the way to go and they are just as pleased as are we.  Thanks so much for having exemplary personnel like Joey. 

Suellen R.


Pest Control

My family recently became clients of Arrow Exterminators to provide pest control services for our home.  We had our first scheduled treatment for our home in May 2015. I recently needed an additional service for an ant problem and your Arrow people gladly provided a service time and delivered quickly.

I must say, from the time I called and spoke with the lady who scheduled both the services based out of the Arrow Exterminators 1137 Alpharetta St. Roswell, GA 30075 location to the exterminator Steven G. Both were very curious, friendly and informational. I felt a wonderful rapport not only with the call desk but, with Steven.  He was very professional, did not seem to be in a rush to complete the serves and answered all of my question.  I found it refreshing as a new customer and what a wealth of knowledge he had and would share with me.

After meeting with Steven G. and observing the company's operations at my home, I am further convinced that his background and skills coincide well with my family needs.

Vince B.


Pest Control

I was just emailed an inspection report by the technician and what pest control to apply and then soon after I received a TXT message from my renter that the technician had just left the house and that they were very thankful! 

I want to thank you so much for your help, all of the people involved, because with this being my first time being a landlord it can be a little nerve rattling/concerning when issues arise but I couldn't have asked for a better result than what happened today!  Please give my thanks to your team!

Mason C.


Pest Control

I have been a customer of Arrow Exterminators for approximately five years. Today I had Chad as my pest-control professional. I would like to compliment him on his exceptional customer service when he visited my home today.

He was kind, friendly, professional and listened to my concerns. He gave suggestions that I could do that were easy to implement at the end of the service. He was thorough and I did not feel as if he was rushing to get to the next customer. I would highly recommend him to anyone for their pest control needs. I was very pleased with my service today and am excited that he will be working in my home from now on. Thank you. 

Alicen H.


Pest Control

We have used Arrow Exterminators for several years. I feel compelled to write this email because one of your employees, Jason deserves to be recognized.

He arrived at my house just a few hours before family members and other guests were to arrive.

My husband was out of town and I was frantic to complete last minute tasks. Just before he arrived, a grandchild jammed the lock to the front door and it would not open. Also, while playing on the stairs, this same child broke off a piece of the tread.

Before proceeding with the pest control treatment, Jason asked if I had a screw driver then proceeded to fix the front door. He also repaired the tread. I know this can't be in his job description nor should it be, but he saw my desperation and he made it part of his job. Neither of these jobs required a lot of extra time, but he took the time to add a human touch. This is exceptional!

I hope you realize what a valuable employee you have in Jason. He represents your company well and for that reason I will promote Arrow Exterminators among my friends.

Thank you!

Pat L.


Termite Control, Other Services

I would like to advise you how pleased I am with this company and their service.  Jim and Anthony are both punctual, professional, knowledgeable and congenial.  I would highly recommend Arrow to anyone.

Cherrie Q.


Pest Control

I just wanted to let you know what a great employee my pest control professional Ken is.  He is always polite, courteous and professional, and I trust him.

Thanks!

Brenda H.


Pest Control

Jerry H. provided ant control service for me on 3-6-15.  He, as usual, was very pleasant, took time to explain what he was doing and answered any questions I had.  I appreciate this type of employee and service provided.

Roger C.


Termite Control

Ray P. inspected my home for termites.  When he finished, he informed me of a leak in a pipe way at the back of my crawl space.  This is something I never would have noticed had he not mentioned it.  I would like to commend him for such a thorough job. Often nowadays, such dedication is hard to find.  Please thank him for me... and tell him I have had the problem repaired. 

Doreen M.


Home Services

I just called to let management know what an outstanding job Glynn did for us during a moisture control treatment at our home. He had to deal with a low crawl area during cold weather conditions and never slowed down until the job was done correctly. Glynn did a fine job of representing Arrow Exterminators and I thought someone needed to know.

Frank M.


Pest Control

I want to compliment one of your employees, Felix G. for the great job he has done at my house.  He always explains in detail the actions he's taking.  And, he's extremely courteous and professional at all times.

Thank you!

Janice M.


Termite Control

The reason for my contact is to share what a positive experience I've just had with Michael J., the renewal inspector who did the annual inspection.  He was extremely knowledgeable, courteous and professional.  MOST of all, he was/is clearly passionate about the work he does and the company he works for.

I wanted you to know just how much of a positive impact his attitude had on me and my impression of your company.  

Thanks from a very satisfied customer!

Michael B.


Wildlife Control

Dwayne did an outstanding job at our home in regards to rodent control measures. He is a real asset to your company and went "beyond the call" to make sure this location was protected against rodents.

Larry C.


Wildlife Control

The wildlife department came out to my house. Everyone that I've ever encountered with Arrow has been so knowledgeable and friendly and Arrow in general is awesome.

Anna B.


Wildlife Control

Mike came to my house to remove a rodent that died in my attic. He called me immediately setting up an appointment with me an hour later. Where other companies wouldn't call me back or wouldn't do this work, he resolved my problem and then spent some time walking me around the house to identify key preventative measures. He also went a long way to reassure me that this is a solvable problem. I am so grateful for your timely response, the great service and I will highly recommend you Mike.  I'm a very happy customer.

Sandra S.


Wildlife Control

I just wanted to tell you how happy I was with the service that I received from two of your employees Nathan and Turtle. They spent 4 days at our home removing old insulation, disinfecting and reinsulating our entire attic after we had been invaded by raccoons. They were polite, friendly, professional, punctual, and went out of their way to make sure that we were satisfied with their work! 

Karen R.


Pest Control

Your services and personnel have always been professional, courteous, attentive and pleasant. I wish to commend the organization and to personally thank the three great people who assisted my circumstances today.

Carl P.


Pest Control

Chris and Shannon did an awesome job. They were very professional and courteous.

Stephen P.


Home Services

Recently Greg M. did some repair work in my garage. He did an excellent job and was very conscious about his work. Greg is definitely good for Arrow's PR and I respect Arrow even more since Greg has worked at my house. I have been a customer of Arrow since the 1960's. As a realtor, I recommend Arrow to our subdivision builders for construction and for homeowners. I have never been disappointed. Thank you for the superior work your representative performed at my home.

Barbara K.


Pest Control

Your crew of Dan & Jody did an excellent job on our repairs last week. They were very professional and certainly knew what they were doing.

Richard P.


Pest Control

I just wanted you to know what a fantastic job your team did on a difficult job. From Phillip P. who went beyond the call of duty in trying to meet our needs, to the gentleman who performed the work, they were extremely professional and conscientious. They thought through all of their work and were thorough in every detail. I especially wanted to commend Joey and Dwayne. If ever again we need a big job done I will call you guys first. Thank you for treating my home like it was your own.

Madeline V.


Pest Control

I wanted to take this opportunity to commend you all on the fine work you've done for us. In particular, our technician (Kyle) has been amazing. He's courteous, professional, and cares about what we think and any issues we might be having.

Brian S.


Pest Control, Home Services

It is with a great deal of pleasure that I write to you to let you know how fortunate I was to have had Gary, Shannon, Ashley & Dwayne as a team working on my home. They were all so professional, trustworthy and helpful I hope they will be recognized for all they did. The work was complicated and difficult and they did a wonderful job. Their attention to detail and conscientiousness is a true asset and I would unconditionally recommend them to the other homeowners and friends in the neighborhood. Please compliment them for me.

Janet N.


Pest Control

We are writing to let you know what a pleasure it was when Nathan and Turtle were working at our home. They are very professional, capable and efficient workers. Also very polite and friendly.

Jack C.


Pest Control, Termite Control

I have been a client of Arrow Exterminators for both regular bug prevention services and termite inspections since we moved to the Dunwoody area ten years ago. Shortly after the termite inspection, Jim W. arrived at our home. He did a thorough inspection of our home, found the opening where the rat(s) were entering, set traps and plugged the hole. I will forever refer business to Arrow and hope you know what a gem (Jim) you have on your team.

Michelle K.


Pest Control

Mike K., your service professional, does a wonderful job!

Jeffery B.


Pest Control

I have always been satisfied with your service, but never more so than I am right now. I would like to praise your technician, Sam B., who has been coming to my house for about a year. He is extremely friendly and courteous. He is also very responsive to my home's needs. I have a particular aversion to palmetto bugs, which had always been a problem in this house. However, since Sam has been coming here, it is a rare occasion that I see one of those creatures. It is always a pleasure to see him.

Marci S.


Pest Control

Bruce H. is on time every week. Good Service. Very much appreciated.

Marty R.


Pest Control

Your reps are always very courteous and show a strong can-do attitude. They definitely live up to your company's slogan of going Beyond the Call.

Moshe J.


Pest Control

Your service professional Kyle was so sweet and nice and professional but best of all he discovered the problem I was having right away.

Ruth T.


Pest Control

I wanted to take the time to write and tell you about a very positive experience we had recently with Brian P. This young man was so very professional and polite that when he gave me the quote I told him to sign us up. Thank you for hiring such a fine young man.

Emily T.


Pest Control

I wanted to let you know that Ben T. is truly an asset to Arrow. Ben made the re-inspection report a priority and got it to us quickly which allowed us to close on time. It is this kind of service that makes my job and the real estate agent's job easier and most importantly, the customer who did not have to experience a delay in closing.

Amy G.


Pest Control

I am absolutely impressed with Tom O., your service professional. He is professional, helpful, courteous, friendly, kind and put me at ease. Tom went above and beyond the call and Arrow is very lucky to have such a great employee.

Jessica V.


Termite Control, Other Services

I wanted to let you know that Eddie D. and Stacey D. were a great help to us on a purchase file that was closing the end of July. I had to call Eddie on his cell after 5:00 on the 30th to ask questions regarding a termite letter he had provided so that our underwriter and closer would allow us to close. We were able to get the answer and able to close on time thanks to Eddie and Stacey! They truly are an asset to Arrow Exterminators. You have a great team over there!!

Amy G.


Pest Control

Patrick and Thomas, your service professionals, are exceptionally nice and really great!

Linda N.


Pest Control

Your employee Brandon did a very thorough inspection, is very nice and represents your company well.

Joan M.


Home Services

Arrow's handyman services did a great job fixing my door!

Eddie W.


Pest Control

Bill is very nice, pleasant and did a really phenomenal job. He went above and beyond the call on his services. He is the best tech I have ever had.

Helen L.


Pest Control

Your technicians were extremely efficient and experienced. They did a super job. I would recommend Arrow to anyone needing your services.

Sue Z.


Pest Control

We had to let Arrow know what great service we have been getting from Wallace T. We had major issues with ants (like everyone else) and he's treated a few times but after a week or so they were right back and we'll call and Wallace is right back trying something else. On Wednesday, 7/13, we arrived home and there was a work order on the door where Wallace had just been in the area and stopped by to treat the outside of our home again as a precaution. Now that is customer service and one of the many reasons we choose to stay with Arrow. Wallace is an asset to your company and we appreciate his great service and his friendly visits. Keep up the great work.

Nancy B.


Pest Control

I have never had a problem with your service. Tim is a great man and always works with me on the appointment time. He is an outstanding person and always thorough.

Mary C.


Pest Control

I just wanted to tell you all how impressed I am with Arrow! You guys provided me with great service. I had a backyard wedding this past weekend and had had a mosquito problem prior. Arrow had serviced our yard twice prior to the wedding but we saw a couple of mosquitoes the weekend before and Arrow was on the ball and back out here before our wedding and took care of everything. We saw no mosquitoes during our wedding or the party following. We just wanted to thank Arrow for the great service. We will tell our family and friends about Arrow's great service.

Jan W.


Pest Control

It is with great pleasure that I write and send this card! I had the misfortune to be overrun by ants for over six weeks and despite all my efforts they continued to return. I called your office on 9/1 and was told Eric could be there that evening. He spent over an hour looking, treating and explaining things to me. He was extremely professional, caring, thorough and knowledgeable. I was extremely pleased and impressed with the service.

Anonymous


Pest Control

I'd like to thank you for sending Karen B. today. She was thorough and efficient. She was also very helpful and answered a number of my questions regarding a variety of concerns. Again - THANKS!!!

Tonia B.


Pest Control

I wanted to say how much I appreciate the professional and courteous service that I received from Ronnie and Buck. I want to thank them for coming out to my house on a short notice for me to be a first time customer who was having a very bad problem with ants. I would recommend you services to anyone.

N. Wiley


Pest Control

Arrow is very, very nice and we really like them. I haven't seen any bugs since moving in.

George S.


Pest Control

Chad comes once a month to service our home. He is always friendly and efficient and does an excellent job. Today, after spraying in our basement, he told me he thought he smelled gas and that I might consider getting someone to take a look. I called the gas company immediately and they sent someone out. There definitely was a gas leak which he took care of right then. Thanks so much to Chad not only for detecting the gas odor, but for letting me know and recommending that I have it checked. He is truly a hero and deserves a commendation.

Elizabeth C.


Pest Control

I was very impressed with Monte. He is a fantastic tech and we hope that he stays on our route. I appreciated his knowledge level and professionalism very much.

Scott P.


Pest Control

As a long time customer of Arrow Exterminators (I wanted to let you know that I have been exceedingly pleased with the service I have been given by one of the employees. Payton is not only a professional, he is an enjoyable to be around. In the years he has been providing the service on my home, I have never found him to be anything but that. He has shown not only courtesy to me and respect for my property but a genuine "niceness" that reflects well on himself and on Arrow Exterminators. My entire career was spent in the service business and I understand that customer service is more than just giving the customer what they pay for. In Payton it is even more than that. His temperament of good nature seems to spill out of him and it is a pleasure to be around him. Thank you for allowing me to have the good fortune to get to know him.

Patrick B.


Home Services

Too often we are verbal when displeased. I'd like to commend your employee, Joey, who services my home. He is so friendly and thorough. He suggested a sealer around the kitchen sink and bathroom basins to prevent the roaches and even used the one I'd purchased as well as thoroughly treating the outside. I see much improvement. I just wanted to let the company know how much I appreciate his service.

Ann C.


Pest Control

We have been Arrow customer for a long time, and we decided to let you know what a great job your staff member Mike does for the company. He has been assigned to our home, and to some of our neighbors, for many years, and we know we can rely on him to do a thorough job every visit. Also, he is a very cheerful and industrious worker. And, in addition to the regular service, he has helped us promptly when we've had pesky infestations! Your company is fortunate to have such a good worker, and we are glad he is assigned to our home.

Anne R.


Pest Control

I would like to compliment Tom, on his promptness, knowledge, caring and niceness. He always deals with my problems in a timely and intelligent way. You should be proud to have him as one of your employees.

Billie S.


Pest Control

I would like to commend your employee, Dave, who went above and beyond his advisory duties as an Arrow technician. It's rare in this day and time for someone to go out of their way to satisfy the needs of a customer. You should be proud to have Dave as an employee.

Beth J.


Pest Control

I would like to take this opportunity to tell you how thankful I am for Tom and the great work that he does. My wife and I are very happy with Arrow and Tom. Tom is always quick to respond to a need bringing with him professionalism and knowledge. I wanted you to know that I appreciate Tom's professionalism and dedication to his career and always giving great customer service. I am always happy to refer Arrow and Tom to my friends and colleagues.

Chris C.


Pest Control

Mike was very nice when he came out. He was thorough, he really took the time to walk around and explain things.

Mary W.


Pest Control

Chris is a true professional. He is able to detect areas of concern, recommend treatment and correct any potential issues. He is relentless with pursuit of correcting the problem and will not stop until it is resolved. As an added bonus, he is also very personable and a sincere person plus he is a Steeler's fan! Chris is a definite asset to Arrow Exterminators and a true Pest Control Specialist.

Tom


Pest Control

I am so happy that I switched companies and am now an Arrow customer. I am very pleased with all of the employees that I have come into contact with and Arrow seems as though they always wants to help me in any way.

Barry S.


It is with great pleasure that I am recommending Arrow Exterminators to you. I am a District Manager with Concord Management, Ltd. and I have had the privilege of working with Ken, Arrow's Commercial Service Center Manager since September of 2011.

 

It has been a pleasure working with Arrow Exterminators. I have found their service to be professional, efficient, and timely. On many occasions, they have actually gone above and beyond to ensure our needs were met. They treat every client with respect. Ken is always available by phone or email if we ever run into a problem. He always completes my spur of the moment issues the same day.

 

I am recommending Arrow Exterminator with a peace of mind knowing they will provide you with great service on exemplary manner.

Rhea Carreon, District Manager


Pest Control

I have to tell your company that Mason is the best pest control employee your company has ever sent. You are very fortunate to have an employee of his caliber representing Arrow Pest Control.

Robert S.


Pest Control

I just wanted to take a second and write a quick note about Eric. He has been so wonderful to our family. Every time I called (even once at 10:30pm) he answered and was there to ease my worrying mind. He always finds time to come over and help when he is on his way to another site. I just wanted to say that my family has used Arrow exterminators for years and we have never had an agent quite like him. Thank you very much.

Whitney O.


Pest Control

I just wanted to let you know about a super professional service man you have working for you, Chad. He was very helpful with my dad's house which is full of bugs, very professional, he was nice and answered all questions we had. Great job Chad!

Roy S.


Pest Control

Ed has been our pest control service man for many years. We feel as if he is part of our family. He is conscientious, friendly and extremely dependable. One of the best things we can say about Ed is that we trust him and know that he takes pride in always giving us 100%. Thanks, Ed.

Jean K.


Pest Control

We had our regular quarterly pest control service form Kawanis yesterday. Kawanis has been our service person for several years and she is always professional, friendly, helpful, comes on time and actually brightens our day when she is here. We are quick to complain when someone does a poor job but not so quick to commend a person and we wanted to let you know that she is a jewel of an employee for Arrow. We actually have never had service from anyone with your company who did not do a good job and that is one of the reasons we continue with all your services. But Kawanis is something special.

Judy M.


Pest Control

I am writing to compliment your service professional, Mason. He is professional, articulate, and sensitive to resident privacy when he is here. He lets us know when our trees are touching the house so that we can trim them and help keep the bugs out. In short, he is just a nice guy.

Deborah H.


Pest Control

Your service rep, Johnny, who performed the pest control service the last time at my home, was the best I've ever had. Good service and a great attitude.

Bruce F.


Pest Control

We have been a customer of Arrow for many years, during most of this time Kawanis has been our Service Professional. Kawanis does a great job for me and my family. We wanted to let you know how much we appreciate having somebody like Kawanis taking care of our home.

Joe A.


Pest Control

I have been in the customer service business for the past 37 years. Through the years I have handled many concerns about service and a few compliments as well. As with most business, people are quick to tell about concerns and slow to state compliments. Therefore, I would like to compliment Joey for his excellent service and his true concern for the ant issue in my home. Joey was a true professional and took care of the issue and followed up to ensure the ants were resolved! This is the second time I have had excellent service from your company and like most didn't tell you about the first! Please pass on my appreciation to Joey. With service like his, I will be a customer for quite some time!

David L.


Termite Control

John was at our home doing a termite inspection and he was so polite and thorough. He explained all of his findings and provided recommendations.

Max G.


Termite Control, Home Services

I want to thank all of your service professionals that came to my house. Each person was very polite. The handy man did a very good job repairing the termite front panel. I would highly recommend Arrow.

Jean K.


Pest Control

I was very pleased with Pete. He did a great job and is an asset to Arrow!!

Nancilu M.


Pest Control

Eric was pleasant, accommodating and very thorough when checking the stations. Even in the rain he did a super job!

Lynn L.


Pest Control

Dave did an outstanding job with my pest control. Very pleased with Arrow Exterminators.

Shirley S.


Pest Control

I'm writing to tell you how pleased I am with Donny's service. He came to my home to treat an ant problem and do scheduled service. He gave me a call a few days later to see how things were. It's been quite some time since I've had that level of service.

Andy M.


Wildlife Control

I wanted to let the company know that I was very impressed with Eddie who recently conducted an annual wildlife inspection for our home. Eddie was very pleasant and thorough and is a credit to himself and Arrow.

William W.


Pest Control, Home Services

Joey always explains what he is doing and why, and this time, he found a leak under my kitchen sink and an improperly draining pan in my attic air conditioning unit and pointed both out to me. So not only am I getting rid of/preventing bug infestations, I am also getting ahead of situations that could eventually harm the structure of my house.

In addition to his pest control expertise, Joey is also polite and personable. Arrow is lucky to have him on staff.

Pamela A.


Pest Control

The employees at Arrow Exterminators are down to earth and professional.

Ralph S.


Pest Control

Greg was very thorough and carefully explained Arrow's services. He made a great impression!

Jerry R.


Pest Control

Let me tell you, it's good to know that great customer service is not dead!

I'm referring to the exceptional client experience that I have had over the past 2+ months with Randy.  I personally work in the service industry and my clients demand great customer service, which in turn is demanded by me.  Randy has not disappointed.  He has been prompt, trustworthy, understanding and fair.  Unfortunately for others, fortunately for you, this level of customer service simply no longer exists.

Otis S.


Pest Control

The two gentlemen that came out to do my service (Mike and Dave) were very nice and professional. Everyone is always so helpful at Arrow!

Florence E.


Pest Control

Arrow provides a good service that I have been satisfied with for 4 years. I give them an A for Professionalism.

Chad F.


Termite Control

I sustained some termite damage in my garage. Your Evaluator Steve and Repair Service employees Jared, Cody and Kurt did a very good job! I want to commend them for their professionalism, kindness and consideration which they showed while doing their jobs. People tend to be quick to complain when they are dissatisfied - that's why I want to thank them for a job well done and appreciate it.

Roland D.


Pest Control

Dave was so courteous and polite. He did a wonderful job and even wore booties! Over all he is just great and I want to thank Arrow for having such a great employee.

Karen G.


Wildlife Control

Mike came to my house to remove a rodent that died in my attic. He called me immediately setting up an appointment with me an hour later. Where other companies wouldn't call me back or wouldn't do this work, he resolved my problem and then spent some time walking me around the house to identify key preventative measures. He also went a long way to reassure me that this is a solvable problem. I am so grateful for your timely response, the great service and I will highly recommend you Mike.  I'm a very happy customer.

Sandra S.


Pest Control

Jimmy came out and provided service to our home. He was excellent. He went above and beyond to be helpful and provided timely service. He was superior and extremely professional.

Joni W.


Home Services

Thank you Freda so much for your patience and for the information I needed regarding the sale of my house.  I appreciate your knowledge and friendliness!

Barbara K.


Pest Control

We enjoyed Will coming out today to start our pest control service. Will is very friendly and knowledgeable on what he was doing. Will went above and beyond the service we expected.

James S.


Pest Control

I wanted to say how much I appreciated the follow up service I received from Brian. Brian conducted himself as a model professional who seemed passionate about serving the customer and explaining the science of pest control. It meant so much that he was genuinely concerned about my need to enjoy my porches and deck. He is a great problem solver and I feel great knowing that Arrow has employees like him on their team. Thanks Brian!!

Carolyn S.


Pest Control

Thank you!!! Scott was AWESOME!!! I had used another company twice and they came up empty. Scott was on-time and very thorough.  You have my loyalty as a customer.

Chuck E.


Pest Control

I'm very happy with Shane. He went above and beyond his pest control duties to let me know I had a water leak.

Charles C.


Pest Control

Kelvin is unbelievable. He is the best service professional I have ever had and he goes above the call on every service.  I am now a customer for life!

Barry B.


Termite Control

The professionalism shown by both Jim and Rick was very impressive. It was a pleasure to work with both of them throughout the installation. Jim always returned our phone calls as promised and worked diligently to earn our business. He clearly explained exactly what treatment we needed and why.

Rick arrived at the appointed time agreed for installation of treatment. Rick did a fantastic job working non-stop until the installation was complete. He was very professional, knowledgeable and answered all our questions. He explained exactly what he was doing and why he was doing it.

The entire transaction has been a pleasure for us. Mike thanks again and please drop by to see us anytime.

Ray & JoAnne P.


Pest Control

I just wanted to take a few minutes to thank Josh for the good job and for being so nice and helpful when he took care of our bug problem. He was here as soon as I called him. He was so polite and so very helpful!!! I wish other companies had someone as caring as Josh and I want to thank him again for all his help. Arrow is lucky to have him as an employee. I will make sure to tell others about your company!

Kim T.


Pest Control

Gene always provides great service. He is very courteous and professional.

Martha C.


Pest Control

I wanted you to know what a gem you have in employee Jerry, who's based out of your Marietta office. Jerry is everything I look for in an exterminator: knowledgeable, reliable, kind and considerate. His goal is to make your customers happy and provide exceptional service with a smile, despite extreme heat, rain, etc.

Meredith S.


Pest Control

I am very pleased with Jimmy. He explains everything and does not mind when I ask questions. Being in the food industry I understand how important customer service is.

Jeff R.


Pest Control

Tom and Justin provided exceptional customer service to our family as we experienced an issue with Argentine ants. Tom and Justin have never let me down and often find a time to come to our home the very same day. I wanted to pass this message along expressing my appreciation for the quality work and personal dedication that Tom and Justin have consistently provided over the years and in particular, this summer.

Jason C.


Pest Control

I just wanted to take a moment to shine some light on what an asset Kaye Loni is to your team. She went out of her way and made sure that we had exactly what we needed and responded almost as quickly as I could even ask. She was very happy to help and really went the extra mile. I know I am only sharing my one experience but there is no way that others don't feel the positive impact she has as well. You don't have an associate go above and beyond so well on just one request…I can guarantee you this is the kind of professionalism she exhibits day in and day out. Thank you for having such a wonderful person on staff. She is making a difference.

Stephen C.


Pest Control

I have always been impressed with the quality of professionals who have serviced our home but Michael is exceptional. He is courteous, thorough and professional and I would recommend Arrow because of Michael.

Julie A.


Pest Control

I just want to commend the work of your employee Brittany. She was quick and to the point, while being extremely thorough! Truly the best referral I think I have ever received to use your company as I was referred by my mother-in-law and grandmother who both use your company! As brand new homeowners for this property and having to schedule many inspections, these were by far the best people we have dealt with through it all! You are lucky to have such a great employee!!

Stephanie C.


Pest Control

Mike has been servicing our house for the past three quarters and I cannot say enough positive things about him. Not only has the house not had any bug issues, his professionalism is apparent at all times.  He calls a few days ahead, he shows up on time, his truck and uniform are clean, he focuses on the treatment, and explains what was done at the end. He is a great asset and I am glad to have him servicing our home.

Larry B.


Pest Control

Tony was extremely courteous, on time, knowledgeable and gave helpful advice. I know how important it is to know how your associates are handling their job and I would give Tony an A+.

Gloria N.


Pest Control, Other Services

I feel so fortunate to have had the honor of being your 2012 Showcase winner! What a surprise to win the American Express Gift card. All the agents at my Roswell Coldwell Banker office enjoyed your presentation and learning about the new treatments/ products offered by Arrow. It is a privilege to be a team player with your company. As a full service Realtor, I know Arrow will always deliver stellar customer service to my clients. Thank you!

Margi U.


Wildlife Control

I am a homeowner in Gordon County and have had Arrow Exterminators for a number of years. In fact, when my mother, in Jasper, GA, needed a pest service, I highly recommended Arrow. She made the switch and has been very pleased with her service.

 

Mike is our Arrow Man. He is courteous, efficient, and willing to listen to our concerns. When I mentioned last week the fact that I appreciated him coming to my aid in a mice problem I was experiencing, he pointed to the logo embossed on his truck and said we aim to go above and beyond. He definitely gives me multiple reasons to tell my friends and family about Arrow Exterminators. I felt like Mike deserved to be recognized for his polite attitude and thorough maintenance of the critters that would like to call our house home.

Kathleen L.


Pest Control

I would like to express my sincere thanks to Ronnie. Ronnie is the most genuine man I have ever met and is willing to accommodate my schedule. He provides professional exterminating services for both my home and my grandmother's home and she has nothing but kind things to say about Ronnie as well. We all believe he is the most trustworthy individual and hope that he will be around with Arrow for many years to come!!

Deidra P.


Pest Control, Termite Control

I would like to recognize two exceptional employees (Heidi & Anthony) from your Conyers office. Some people keep saying the art of customer service no longer exists and I felt that same way UNTIL dealing with these individuals. Heidi sent me an email to remind me it was time for our yearly termite inspection and I was able to quickly set up a date and time that were very convenient for me. A big THANK YOU to her for being so prompt in responding to my emails. Anthony is AWESOME! He took the time to explain to us what to look for and what to be aware of regarding termite damage (thankfully for us, we have no termites). He then took time to explain what is covered in your pest control services, which we decided to sign up for. His inspection was very thorough and the level of customer service we received from him was astonishing! I just wanted to give recognition where it was due. Both Heidi and Anthony definitely deserve it!

Amy P.


Home Services

I am writing to let you know of the exceptional service I have received from Kara. She is so personable and followed through to make sure my request was taken care of immediately. Her interaction with me is a shining example of good customer service.

Lois C.


Wildlife Control

A big thank you to Arrow Exterminators, especially Ricky and Kennedy.  I had a wildlife problem (bats, squirrels and rats!) and you solved it. Ricky and Kennedy were courteous, thoughtful and a pleasure to get to know.

Jackie M.


Pest Control, Home Services

It is my pleasure to write a letter of praise for Chad. He regularly services my home and is always on time and very thorough in the job he performs. Recently I had a bad problem with ants in my kitchen that I discovered on a Friday afternoon. I immediately called Chad who was at an appointment but told me he would come by my house as soon as he was finished to check on the problem. In an amazingly short time Chad was here and very quickly and efficiently solved the problem. I knew that Arrow had a very effective treatment for ants and Chad solved the problem. It is amazing how fast it works. His service and courtesy is greatly appreciated and is a real credit to Arrow.

Charles S.


Pest Control

Compliment note for service professional Al who did a fantastic job.  He was most thorough and efficient!

Thank you.

Andrea J.


Pest Control

In this day and age it's so easy to complain, but people rarely take the time to praise excellent service.  I just wanted to take a moment to compliment the excellent pest control service we received today.  Our technician was very attentive, friendly and most important THOROUGH. 

She treated every room, and the entire exterior of the house, even taking the time to brush away webs on some exterior windows.  She asked questions about our needs, and answered all of the questions we had.

Our previous service tech was always very kind, but was in and out in a matter or minutes, only ever treating the interior once and sometimes not even treating the entire exterior.  Our new technician showed us, through her excellent, professional and thorough service what we've been missing all along.  

At a time when we were heavily debating switching to a different pest control company, we are so happy to have had this great experience.  Please extend our sincere thanks.  I hope that all of your service techs are held to as high a standard as our tech has achieved.  Thank you!

Shane W.