History and Culture
Family owned and operated since 1964, Atlanta-based Arrow Exterminators is the sixth largest pest and termite control company in the United States ranked by revenue. In just over 50 years, Arrow has grown to over $180 million in annual revenue, services 11 states and has 100 service centers.
Arrow Exterminators and the Thomas family instill family values in the company culture to create a welcoming work environment and a successful company. We attribute our success to passionate, highly trained team members who are committed to protecting everyone’s quality of life.
As Arrow grows and continues to exceed industry expectations, we are always looking for new talent to bring onboard. There is never a shortage of jobs available for interested candidates. In addition, we believe in professional development and internal promotions to provide opportunities for successful and dedicated team members to pursue their passions. Interested? Join our team!
CEO and President Emily Thomas Kendrick and the Arrow leadership team continue to inspire Arrow team members with their enthusiastic, fun and entrepreneurial spirit, both in business and in life. The strength and ambition of past and present leadership at Arrow trickles down to the rest of the company to create an impassioned and dedicated community.
Our awards and recognitions programs are well known throughout the industry. The company continues to boost incentives and send hardworking team members on vacations around the world. From San Juan, Puerto Rico, to Cancun, Mexico, Arrow sends the best of the best on world-class vacations to celebrate their accomplishments from the year. Premier Club celebrates the company’s top performing sales professionals, and Pinnacle Club recognizes the company’s top producing Service Professionals and Customer Care Specialists. Any of our team members can receive recognition for hard work and dedication, and Arrow celebrates our innovators and leaders throughout the year.
While Arrow’s family culture and history provide the foundation for the company, we are still pushing the envelope in technology to put us at the forefront of our industry. From iPads to GoPros, we are utilizing technology in a way our industry has never seen.
Our service professionals are equipped with everything they need to do the job well and efficiently. This equipment includes handheld devices to manage their scheduling, billing and paperwork, making us a trend-setting, environmentally conscious company. Arrow also assumes the responsibility of working with our software provider to adapt programs to suit our needs as our company continues to develop.
Not only does the leadership team consider the current state of Arrow and its team members, but the strategic planning team looks 30 years into the future to ensure stability within the industry and secure jobs for our team members for years to come. Both the future of our team members and the future of our environment are top priorities at Arrow. The use of Integrated Pest Management and Arrow’s STEPS® program serve as our “gut check,” making sure we protect the public and our planet with a clear conscience. We are GreenPro and QualityPro certified.