I would like to recognize two exceptional employees (Heidi &
Anthony) from your Conyers office. Some people keep saying the art
of customer service no longer exists and I felt that same way UNTIL
dealing with these individuals. Heidi sent me an email to remind me
it was time for our yearly termite inspection and I was able to
quickly set up a date and time that were very convenient for me. A
big THANK YOU to her for being so prompt in responding to my
emails. Anthony is AWESOME! He took the time to explain to us what
to look for and what to be aware of regarding termite damage
(thankfully for us, we have no termites). He then took time to
explain what is covered in your pest control services, which we
decided to sign up for. His inspection was very thorough and the
level of customer service we received from him was astonishing! I
just wanted to give recognition where it was due. Both Heidi and
Anthony definitely deserve it!
I would like to express my sincere thanks to Ronnie. Ronnie is the
most genuine man I have ever met and is willing to accommodate my
schedule. He provides professional exterminating services for both
my home and my grandmother's home and she has nothing but kind
things to say about Ronnie as well. We all believe he is the most
trustworthy individual and hope that he will be around with Arrow
for many years to come!!
Dwayne did an outstanding job at our home in regards to rodent
control measures. He is a real asset to your company and went
"beyond the call" to make sure this location was protected against
Tony was extremely courteous, on time, knowledgeable and gave
helpful advice. I know how important it is to know how your
associates are handling their job and I would give Tony an A+.
Mike has been servicing our house for the past three quarters and
I cannot say enough positive things about him. Not only has the
house not had any bug issues, his professionalism is apparent at
He calls a few days ahead, he shows up on time, his truck and
uniform are clean, he focuses on the treatment, and explains what
was done at the end. He is a great asset and I am glad to have him
servicing our home.
I just want to commend the work of your employee Brittany. She was
quick and to the point, while being extremely thorough! Truly the
best referral I think I have ever received to use your company as I
was referred by my mother-in-law and grandmother who both use your
company! As brand new homeowners for this property and having to
schedule many inspections, these were by far the best people we
have dealt with through it all! You are lucky to have such a great
I feel so fortunate to have had the honor of being your 2012
Showcase winner! What a surprise to win the American Express Gift
card. All the agents at my Roswell Coldwell Banker office enjoyed
your presentation and learning about the new treatments/ products
offered by Arrow. It is a privilege to be a team player with your
company. As a full service Realtor, I know Arrow will always
deliver stellar customer service to my clients. Thank you!
Coldwell Banker Residential Brokerage
I have always been impressed with the quality of professionals who
have serviced our home but Michael is exceptional. He is courteous,
thorough and professional and I would recommend Arrow because of
I just wanted to take a moment to shine some light on what an
asset KayeLoni is to your team. She went out of her way and made
sure that we had exactly what we needed and responded almost as
quickly as I could even ask. She was very happy to help and really
went the extra mile. I know I am only sharing my one experience but
there is no way that others don't feel the positive impact she has
as well. You don't have an associate go above and beyond so well on
just one request…I can guarantee you this is the kind of
professionalism she exhibits day in and day out. Thank you for
having such a wonderful person on staff. She is making a
Tom and Justin provided exceptional customer service to our family
as we experienced an issue with Argentine ants. Tom and Justin have
never let me down and often find a time to come to our home the
very same day. I wanted to pass this message along expressing my
appreciation for the quality work and personal dedication that Tom
and Justin have consistently provided over the years and in
particular, this summer.
I am very pleased with Jimmy. He explains everything and does not
mind when I ask questions. Being in the food industry I understand
how important customer service is.
I wanted you to know what a gem you have in employee Jerry, who's
based out of your Marietta office. Jerry is everything I look for
in an exterminator: knowledgeable, reliable, kind and considerate.
His goal is to make your customers happy and provide exceptional
service with a smile, despite extreme heat, rain, etc.
Gene always provides great service. He is very courteous and
I just wanted to take a few minutes to thank Josh for the good job
and for being so nice and helpful when he took care of our bug
problem. He was here as soon as I called him. He was so polite and
so very helpful!!! I wish other companies had someone as caring as
Josh and I want to thank him again for all his help. Arrow is lucky
to have him as an employee. I will make sure to tell others about
The professionalism shown by both Jim and Rick was very impressive.
It was a pleasure to work with both of them throughout the
installation. Jim always returned our phone calls as promised and
worked diligently to earn our business. He clearly explained
exactly what treatment we needed and why.
Rick arrived at the appointed time agreed for installation of
treatment. Rick did a fantastic job working non-stop until the
installation was complete. He was very professional, knowledgeable
and answered all our questions. He explained exactly what he was
doing and why he was doing it.
The entire transaction has been a pleasure for us. Mike thanks
again and please drop by to see us anytime.
Ray & JoAnne P.
Kelvin is unbelievable. He is the best service professional I have
ever had and he goes above the call on every service. I am
now a customer for life!
I am a homeowner in Gordon County and have had Arrow Exterminators
for a number of years. In fact, when my mother, in Jasper, GA,
needed a pest service, I highly recommended Arrow. She made the
switch and has been very pleased with her service.
Mike is our Arrow Man. He is courteous, efficient, and willing to
listen to our concerns. When I mentioned last week the fact that I
appreciated him coming to my aid in a mice problem I was
experiencing, he pointed to the logo embossed on his truck and said
we aim to go above and beyond. He definitely gives me multiple
reasons to tell my friends and family about Arrow Exterminators.I
felt like Mike deserved to be recognized for his polite attitude
and thorough maintenance of the critters that would like to call
our house home.
I'm very happy with Shane. He went above and beyond his pest
control duties to let me know I had a water leak.
Thank you!!! Scott was AWESOME!!! I had used another company twice
and they came up empty. Scott was on-time and very thorough.
You have my loyalty as a customer.
I wanted to say how much I appreciated the follow up service I
received from Brian. Brian conducted himself as a model
professional who seemed passionate about serving the customer and
explaining the science of pest control. It meant so much that he
was genuinely concerned about my need to enjoy my porches and deck.
He is a great problem solver and I feel great knowing that Arrow
has employees like him on their team. Thanks Brian!!
We enjoyed Will coming out today to start our pest control
service. Will is very friendly and knowledgeable on what he was
doing. Will went above and beyond the service we expected.
Thank you Freda so much for your patience and for the information
I needed regarding the sale of my house. I appreciate your
knowledge and friendliness!
Jimmy came out and provided service to our home. He was excellent.
He went above and beyond to be helpful and provided timely service.
He was superior and extremely professional.
Mike came to my house to remove a rodent that died in my attic. He
called me immediately setting up an appointment with me an hour
later. Where other companies wouldn't call me back or wouldn't do
this work, he resolved my problem and then spent some time walking
me around the house to identify key preventative measures. He also
went a long way to reassure me that this is a solvable problem. I
am so grateful for your timely response, the great service and I
will highly recommend you Mike. I'm a very happy
Dave was so courteous and polite. He did a wonderful job and even
wore booties! Over all he is just great and I want to thank Arrow
for having such a great employee.
I sustained some termite damage in my garage. Your Evaluator Steve
and Repair Service employees Jared, Cody and Kurt did a very good
job! I want to commend them for their professionalism, kindness and
consideration which they showed while doing their jobs. People tend
to be quick to complain when they are dissatisfied - that's why I
want to thank them for a job well done and appreciate it.
Arrow provides a good service that I have been satisfied with for
4 years. I give them an A for Professionalism.
Gerald was exceptionally thorough and did a great job!
The two gentlemen that came out to do my service (Mike and Dave)
were very nice and professional. Everyone is always so helpful at
Let me tell you, it's good to know that great customer service is
I'm referring to the exceptional client experience that I have had
over the past 2+ months with Randy. I personally work in the
service industry and my clients demand great customer service,
which in turn is demanded by me. Randy has not
disappointed. He has been prompt, trustworthy, understanding
and fair. Unfortunately for others, fortunately for you, this
level of customer service simply no longer exists.
Greg was very thorough and carefully explained Arrow's services.
He made a great impression!
The employees at Arrow Exterminators are down to earth and
Joey always explains what he is doing and why, and this time, he
found a leak under my kitchen sink and an improperly draining pan
in my attic air conditioning unit and pointed both out to me. So
not only am I getting rid of/preventing bug infestations, I am also
getting ahead of situations that could eventually harm the
structure of my house.
In addition to his pest control expertise, Joey is also polite and
personable. Arrow is lucky to have him on staff.
I wanted to let the company know that I was very impressed with
Eddie who recently conducted an annual wildlife inspection for our
home. Eddie was very pleasant and thorough and is a credit to
himself and Arrow.
I'm writing to tell you how pleased I am with Donny's service. He
came to my home to treat an ant problem and do scheduled service.
He gave me a call a few days later to see how things were. It's
been quite some time since I've had that level of service.
Dave did an outstanding job with my pest control. Very pleased
with Arrow Exterminators.
Eric was pleasant, accommodating and very thorough when checking
the stations. Even in the rain he did a super job!
I was very pleased with Pete. He did a great job and is an asset
I want to thank all of your service professionals that came to my
house. Each person was very polite. The handy man did a very good
job repairing the termite front panel. I would highly recommend
John was at our home doing a termite inspection and he was so
polite and thorough. He explained all of his findings and provided
I have been in the customer service business for the past 37
years. Through the years I have handled many concerns about service
and a few compliments as well. As with most business, people are
quick to tell about concerns and slow to state compliments.
Therefore, I would like to compliment Joey for his excellent
service and his true concern for the ant issue in my home. Joey was
a true professional and took care of the issue and followed up to
ensure the ants were resolved! This is the second time I have had
excellent service from your company and like most didn't tell you
about the first! Please pass on my appreciation to Joey. With
service like his, I will be a customer for quite some time!
We have been a customer of Arrow for many years, during most of
this time Kawanis has been our Service Professional. Kawanis does a
great job for me and my family. We wanted to let you know how much
we appreciate having somebody like Kawanis taking care of our
Your service rep, Johnny, who performed the pest control service
the last time at my home, was the best I've ever had. Good service
and a great attitude.
I am writing to compliment your service professional, Mason. He is
professional, articulate, and sensitive to resident privacy when he
is here. He lets us know when our trees are touching the house so
that we can trim them and help keep the bugs out. In short, he is
just a nice guy.
We had our regular quarterly pest control service form Kawanis
yesterday. Kawanis has been our service person for several years
and she is always professional, friendly, helpful, comes on time
and actually brightens our day when she is here. We are quick to
complain when someone does a poor job but not so quick to commend a
person and we wanted to let you know that she is a jewel of an
employee for Arrow. We actually have never had service from anyone
with your company who did not do a good job and that is one of the
reasons we continue with all your services. But Kawanis is
Ed has been our pest control service man for many years. We feel
as if he is part of our family. He is conscientious, friendly and
extremely dependable. One of the best things we can say about Ed is
that we trust him and know that he takes pride in always giving us
100%. Thanks Ed.
I just wanted to let you know about a super professional service
man you have working for you, Chad. He was very helpful with my
dad's house which is full of bugs, very professional, he was nice
and answered all questions we had. Great job Chad!
Thanks a lot,
I just wanted to take a second and write a quick note about Eric.
He has been so wonderful to our family. Every time I called (even
once at 10:30pm) he answered and was there to ease my worrying
mind. He always finds time to come over and help when he is on his
way to another site. I just wanted to say that my family has used
Arrow exterminators for years and we have never had an agent quit
like him. Thank you very much.
I have to tell your company that Mason is the best pest control
employee your company has ever sent. You are very fortunate to have
an employee of his caliber representing Arrow Pest Control.
It is with great pleasure that I am recommending Arrow
Exterminators to you. I am a District Manager with Concord
Management, Ltd. and I have had the privilege of working with Ken,
Arrow's Commercial Service Center Manager since September of
It has been a pleasure working with Arrow Exterminators. I have
found their service to be professional, efficient, and timely. On
many occasions, they have actually gone above and beyond to ensure
our needs were met. They treat every client with respect. Ken is
always available by phone or email if we ever run into a problem.
He always completes my spur of the moment issues the same
I am recommending Arrow Exterminator with a peace of mind knowing
they will provide you with great service on exemplary manner.
I am so happy that I switched companies and am now an Arrow
customer. I am very pleased with all of the employees that I have
come into contact with and Arrow seems as though they always wants
to help me in any way.
The wildlife department came out to my house. Everyone that I've
ever encountered with Arrow has been so knowledgeable and friendly
and Arrow in general is awesome.
Chris is a true professional. He is able to detect areas of
concern, recommend treatment and correct any potential issues. He
is relentless with pursuit of correcting the problem and will not
stop until it is resolved. As an added bonus, he is also very
personable and a sincere person plus he is a Steeler's fan! Chris
is a definite asset to Arrow Exterminators and a true Pest Control
Mike was very nice when he came out. He was thorough, he really
took the time to walk around and explain things.
I would like to take this opportunity to tell you how thankful I
am for Tom and the great work that he does. My wife and I are very
happy with Arrow and Tom. Tom is always quick to respond to a need
bringing with him professionalism and knowledge. I wanted you to
know that I appreciate Tom's professionalism and dedication to his
career and always giving great customer service. I am always happy
to refer Arrow and Tom to my friends and colleagues.
I would like to commend your employee, Dave, who went above and
beyond his advisory duties as an Arrow technician. It's rare in
this day and time for someone to go out of their way to satisfy the
needs of a customer. You should be proud to have Dave as an
I would like to compliment Tom, on his promptness, knowledge,
caring and niceness. He always deals with my problems in a timely
and intelligent way. You should be proud to have him as one of your
We have been Arrow customer for a long time, and we decided to let
you know what a great job your staff member Mike does for the
company. He has been assigned to our home, and to some of our
neighbors, for many years, and we know we can rely on him to do a
thorough job every visit. Also, he is a very cheerful and
industrious worker. And, in addition to the regular service, he has
helped us promptly when we've had pesky infestations! Your company
is fortunate to have such a good worker, and we are glad he is
assigned to our home.
Too often we are verbal when displeased. I'd like to commend your
employee, Joey, who services my home. He is so friendly and
thorough. He suggested a sealer around the kitchen sink and
bathroom basins to prevent the roaches and even used the one I'd
purchased as well as thoroughly treating the outside. I see much
improvement. I just wanted to let the company know how much I
appreciate his service.
As a long time customer of Arrow Exterminators (I wanted to let
you know that I have been exceedingly pleased with the service I
have been given by one of the employees. Payton is not only a
professional, he is a enjoyable to be around. In the years he has
been providing the service on my home, I have never found him to be
anything but that. He has shown not only courtesy to me and respect
for my property but a genuine "niceness" that reflects well on
himself and on Arrow Exterminators. My entire career was spent in
the service business and I understand that customer service is more
than just giving the customer what they pay for. In Payton it is
even more than that. His temperament of good nature seems to spill
out of him and it is a pleasure to be around him. Thank you for
allowing me to have the good fortune to get to know him.
I was very impressed with Monte. He is a fantastic tech and we
hope that he stays on our route. I appreciated his knowledge level
and professionalism very much.
Chad comes once a month to service our home. He is always friendly
and efficient and does an excellent job. Today, after spraying in
our basement, he told me he thought he smelled gas and that I might
consider getting someone to take a look. I called the gas company
immediately and they sent someone out. There definitely was a gas
leak which he took care of right then. Thanks so much to Chad not
only for detecting the gas odor, but for letting me know and
recommending that I have it checked. He is truly a hero and
deserves a commendation.
Arrow is very, very nice and we really like them. I haven't seen
any bugs since moving in.
I wanted to say how much I appreciate the professional and
courteous service that I received from Ronnie and Buck. I want to
thank them for coming out to my house on a short notice for me to
be a first time customer who was having a very bad problem with
ants. I would recommend you services to anyone.
I'd like to thank you for sending Karen B. today. She was thorough
and efficient. She was also very helpful and answered a number of
my questions regarding a variety of concerns. Again - THANKS!!!
It is with great pleasure that I write and send this card! I had
the misfortune to be overrun by ants for over six weeks and despite
all my efforts they continued to return. I called your office on
9/1 and was told Eric could be there that evening. He spent over an
hour looking, treating and explaining things to me. He was
extremely professional, caring, thorough and knowledgeable. I was
extremely pleased and impressed with the service.
I just wanted to tell you all how impressed I am with Arrow! You
guys provided me with great service. I had a backyard wedding this
past weekend and had had a mosquito problem prior. Arrow had
serviced our yard twice prior to the wedding but we saw a couple of
mosquitoes the weekend before and Arrow was on the ball and back
out here before our wedding and took care of everything. We saw no
mosquitoes during our wedding or the party following. We just
wanted to thank Arrow for the great service. We will tell our
family and friends about Arrow's great service.
I have never had a problem with your service. Tim is a great man
and always works with me on the appointment time. He is an
outstanding person and always thorough.
We had to let Arrow know what great service we have been getting
from Wallace T. We had major issues with ants (like everyone else)
and he's treated a few times but after a week or so they were right
back and we'll call and Wallace is right back trying something
else. On Wednesday, 7/13, we arrived home and there was a work
order on the door where Wallace had just been in the area and
stopped by to treat the outside of our home again as a precaution.
Now that is customer service and one of the many reasons we choose
to stay with Arrow. Wallace is an asset to your company and we
appreciate his great service and his friendly visits. Keep up the
Your technicians were extremely efficient and experienced. They
did a super job. I would recommend Arrow to anyone needing your
Bill is very nice, pleasant and did a really phenomenal job. He
went above and beyond the call on his services. He is the best tech
I have ever had.
Arrow's handyman services did a great job fixing my door!
Your employee Brandon did a very thorough inspection, is very nice
and represents your company well.
Patrick and Thomas, your service professionals, are exceptionally
nice and really great!
I wanted to let you know that Eddie D. and Stacey D. were a great
help to us on a purchase file that was closing the end of July. I
had to call Eddie on his cell after 5:00 on the 30th to ask
questions regarding a termite letter he had provided so that our
underwriter and closer would allow us to close. We were able to get
the answer and able to close on time thanks to Eddie and Stacey!
They truly are an asset to Arrow Exterminators. You have a great
team over there!!
I just wanted to tell you how happy I was with the service that I
received from two of your employees Nathan and Turtle. They spent 4
days at our home removing old insulation, disinfecting and
reinsulating our entire attic after we had been invaded by
raccoons. I must say that they were two of the nicest men I have
ever worked with. They were polite, friendly, professional,
punctual, and went out of their way to make sure that we were
satisfied with their work! They were extremely neat and did an
excellent job cleaning up when the job was complete. Several of our
neighbors are interested in using Arrow for their insulation needs
as a result of talking with Nathan and Turtle while they were at
our house. I would not hesitate recommending these two employees to
I am absolutely impressed with Tom O., your service professional.
He is professional, helpful, courteous, friendly, kind and put me
at ease. Tom went above and beyond the call and Arrow is very lucky
to have such a great employee.
I wanted to let you know that Ben T. is truly an asset to Arrow.
Ben made the re-inspection report a priority and got it to us
quickly which allowed us to close on time. It is this kind of
service that makes my job and the real estate agent's job easier
and most importantly, the customer who did not have to experience a
delay in closing.
I wanted to take the time to write and tell you about a very
positive experience we had recently with Brian P. This young man
was so very professional and polite that when he gave me the quote
I told him to sign us up. Thank you for hiring such a fine young
Your service professional Kyle was so sweet and nice and
professional but best of all he discovered the problem I was having
Your reps are always very courteous and show a strong can-do
attitude. They definitely live up to your company's slogan of going
Beyond the Call.
Bruce H. is on time every week. Good Service. Very much
I have always been satisfied with your service, but never more so
than I am right now. I would like to praise your technician, Sam
B., who has been coming to my house for about a year. He is
extremely friendly and courteous. He is also very responsive to my
home's needs. I have a particular aversion to palmetto bugs, which
had always been a problem in this house. However, since Sam has
been coming here, it is a rare occasion that I see one of those
creatures. It is always a pleasure to see him.
Mike K., your service professional, does a wonderful job!
I have been a client of Arrow Exterminators for both regular bug
prevention services and termite inspections since we moved to the
Dunwoody area ten years ago. Shortly after the termite inspection,
Jim W. arrived at our home. He did a thorough inspection of our
home, found the opening where the rat(s) were entering, set traps
and plugged the hole. I will forever refer business to Arrow and
hope you know what a gem (Jim) you have on your team.
We are writing to let you know what a pleasure it was when Nathan
and Turtle were working at our home. They are very professional,
capable and efficient workers. Also very polite and friendly.
It is with a great deal of pleasure that I write to you to let you
know how fortunate I was to have had Gary, Shannon, Ashley &
Dwayne as a team working on my home. They were all so professional,
trustworthy and helpful I hope they will be recognized for all they
did. The work was complicated and difficult and they did a
wonderful job. Their attention to detail and conscientiousness is a
true asset and I would unconditionally recommend them to the other
homeowners and friends in the neighborhood. Please compliment them
I wanted to take this opportunity to commend you all on the fine
work you've done for us. In particular, our technician (Kyle) has
been amazing. He's courteous, professional, and cares about what we
think and any issues we might be having.
I just wanted you to know what a fantastic job your team did on a
difficult job. From Phillip P. who went beyond the call of duty in
trying to meet our needs, to the gentleman who performed the work,
they were extremely professional and conscientious. They thought
through all of their work and were thorough in every detail. I
especially wanted to commend Joey and Dwayne. If ever again we need
a big job done I will call you guys first. Thank you for treating
my home like it was your own.
Your crew of Dan & Jody did an excellent job on our repairs
last week. They were very professional and certainly knew what they
Recently Greg M. did some repair work in my garage. He did an
excellent job and was very conscious about his work. Greg is
definitely good for Arrow's PR and I respect Arrow even more since
Greg has worked at my house. I have been a customer of Arrow since
the 1960's. As a realtor, I recommend Arrow to our subdivision
builders for construction and for homeowners. I have never been
disappointed. Thank you for the superior work your representative
performed at my home.
Chris and Shannon did an awesome job. They were very professional
Your services and personnel have always been professional,
courteous, attentive and pleasant. I wish to commend the
organization and to personally thank the three great people who
assisted my circumstances today.