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Biographies of Atlanta-based Arrow Exterminators
representatives are included below. To schedule an
interview, please fill out the media request form.
Emily Thomas Kendrick, President & Chief Executive
Cindy Mannes, Chief Marketing & Strategy
Shay Runion, Senior Vice President of Professional
Emily Thomas Kendrick
President & Chief Executive officer
Emily Thomas is President and Chief Executive Officer of Arrow
Exterminators, a third generation family owned business and one of
the top ten pest and termite control companies in the United
States. Thomas has aggressive plans to grow the business from
current revenues of $121 million to projected $200 million in 10
While overseeing the daily operations of this fast growing
company, Thomas is committed to maintaining the close knit culture
of her family's business. Thomas is truly devoted to her extended
family of employees, Arrow's customers, the environment and the
pest control industry and as a result, more and more companies
continue to join the Arrow family.
Thomas, a third generation pest control professional, began her
Arrow career in 1998. She learned all aspects of the operations
side of the business while working in several branch offices in
metro Atlanta before moving into commercial pest control sales. In
addition, she gained experience in the marketing and IT departments
before being promoted to Chief Operating Officer in 2003.
A graduate of Vanderbilt University, Thomas is a respected leader
and industry ambassador who co-chairs the Professional Women in
Pest Management organization and in 2007 was elected to the
National Pest Management Association Board of Directors as an
At-Large member. In addition, Thomas serves on the Board of
Directors for St. Jude's Recovery Center and JumpStart, non-profit
organizations based in Atlanta.
In May 2007, Pest Control Magazine featured Thomas in their
"Newsmaker" article, and The Atlanta Business Chronicle featured
her in their "Women at Work" article, both honoring this dedicated
industry advocate. Thomas was also recently named to Georgia Trend
Magazine's 40 Under 40 for 2008 for her positive impact in the
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Chief Marketing and Strategy Officer
Cindy Mannes is Chief Marketing and Strategy Officer of Arrow
Exterminators, a third generation family owned business.
In this role, Mannes is responsible for helping Arrow shape its
long-term strategic vision and also execute the company's external
and internal marketing communications. As part of the company's
senior management team, Mannes will help position the company to
achieve its strategic vision and aggressive growth plans.
Mannes is a sought after resource and thought leader within the
pest management industry and has appeared on over 90 television and
radio broadcast outlets including CNBC, and CNN as well as quoted
in high-profile publications such as in Good Housekeeping, Real
Simple and USA Today.
A 15-year industry veteran, Mannes served as vice president of
public affairs and industry spokesperson for the National Pest
Management Association (NPMA) since October 2001.
At NPMA, Mannes was responsible for educating consumers about
all facets of pest control - from the growing public health
concerns related to pests to the benefits of selecting a
professional to control them. She was instrumental in enhancing the
image and value to consumers of pest control professionals through
her work with the local, state and national media.
Mannes has had a long-standing and successful career in
communications and marketing. She has applied her strategic,
tactical and leadership expertise to help launch or reposition
corporations, brands and products to business and consumer markets
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Shay Jones Runion
Senior Vice President, Professional Development
Shay Jones Runion is Senior Vice President, Professional
Development of Arrow Exterminators, a third generation family owned
Runion is responsible for creating, developing and implementing
Arrow University, the company's unparalleled training program that
uses advanced learning concepts and techniques to facilitate all
training for the company, including manager, new employee and
Runion joined Arrow Exterminators in October 2006 as director of
Sentricon quality assurance. She began her career with Dow
AgroSciences as a sales trainee in the crops division. In 2002 she
was promoted to a sales territory in the pest management business.
This afforded her the opportunity to work with numerous pest
control companies throughout the southeast.
Runion is a lifetime member of Auburn's Agriculture Alumni
Association and also a member of the Georgia Pest Control
Association (GPCA) where she recently served as chair of the
Leadership Class committee. Runion is an approved speaker with the
Georgia Department of Agriculture and has given numerous termite
training sessions for continuing education hours.
Runion graduated from Auburn University with a degree in
agricultural sciences. While at Auburn, Runion served as the
College of Agriculture student president, Ag Council president and
the Agriculture Ambassador president. Her studies included
entomology for both agricultural crops as well as urban pest
management. Runion is currently pursuing her master's degree in
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