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Biographies of Atlanta-based Arrow Exterminators representatives are included below. To schedule an interview, please fill out the media request form.

Emily Thomas
Emily Thomas Kendrick, President & Chief Executive Officer

Shay Runion
Shay Runion, Chief Human Resources Officer & Senior VP of Professional Development


Emily Thomas Kendrick
President & Chief Executive officer
Arrow Exterminators

Emily Thomas is President and Chief Executive Officer of Arrow Exterminators, a third generation family owned business and one of the top ten pest and termite control companies in the United States. Thomas has aggressive plans to grow the business from current revenues of over $178 million to projected $200 million in the very near future.

While overseeing the daily operations of this fast growing company, Thomas is committed to maintaining the close knit culture of her family's business. Thomas is truly devoted to her extended family of team members, Arrow's customers, the environment and the pest control industry and as a result, more and more companies continue to join the Arrow family.

Thomas, a third generation pest control professional, began her Arrow career in 1998. She learned all aspects of the operations side of the business while working in several branch offices in metro Atlanta before moving into commercial pest control sales. In addition, she gained experience in the marketing and IT departments before being promoted to Chief Operating Officer in 2003.

A graduate of Vanderbilt University, Thomas is a respected leader and industry ambassador who co-chairs the Professional Women in Pest Management organization and in 2007 was elected to the National Pest Management Association Board of Directors as an At-Large member. In addition, Thomas serves on the Board of Directors for St. Jude's Recovery Center and JumpStart, non-profit organizations based in Atlanta.

In May 2007, Pest Control Magazine featured Thomas in their "Newsmaker" article, and The Atlanta Business Chronicle featured her in their "Women at Work" article, both honoring this dedicated industry advocate. Thomas was also recently named to Georgia Trend Magazine's 40 Under 40 for 2008 for her positive impact in the Atlanta region.

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Shay Jones Runion
Chief Human Resources Officer & Senior VP of Professional Development
Arrow Exterminators

Shay serves as Chief HR Officer and Senior Vice President of Professional Development for Arrow Exterminators. She is a strategic business partner as a member of the Executive and Strategic Planning Teams at the company. Her duties include the management of the organization’s Human Resource strategic initiatives, objectives and functions, which include HR, benefits, payroll, recruiting and the company’s intern program.  

She is also the executive representative for Professional Development which encompasses Arrow University and Technical Services.  Arrow University is the company’s professional development team that uses advanced learning concepts and techniques to facilitate all training for the company, including manager, new employee and technical training. Shay has been named “Impact Player of the Year” for 2012-2013, 2013-2014 and 2015-2016 along with her team members.  In addition, she also was named the recipient of the “Jeff Singley Leadership Award” in 2014.  Most recently, Runion was named NPMA’s Women of Excellence in 2016 for her impact on our industry in Georgia and the national front.   

Shay graduated from Auburn University in Agricultural Sciences and has a Master’s of Sciences degree in Human Resources Development from Villanova University. She is currently Chairman of the Board for the Georgia Pest Control Association (GPCA) where she has served the past four years on the Executive Board.  Runion is the 2nd female in the 66-year history of the Association to serve on the Executive Board and as President.  Shay is a GA department of Agriculture approved speaker, helps facilitate train-the-trainer, and has served as the GPCA Leadership Chairman and the Education committee co-chair for several years.

Shay is also a member of the Board of Visitors for Truett McConnell College.  Her contributions extend to her community in which she works with several local schools as a senior project professional mentor and booster club supporter.  She resides in Canton, GA with her husband Jeff and two boys, Zeb and Eason.  Their family is involved in their Church where she enjoys singing. They spend family time playing sports and watching sporting events.  You can find the four of them either at their Church, at the ballfield or riding four-wheelers and dirt bikes.  Shay enjoys her work but also loves being a boy mom!

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