Arrow Exterminators Launches New Sustainability Initiative
STEPS™ Total Protection System is a commitment to
provide healthy and sustainable property protection
Arrow Exterminators, a leading pest and termite control company,
today announced the launch of its new industry-leading
sustainability initiative - the STEPS™ Total Protection System.
Short for Sustainability Through Environmental Practices and
Solutions, STEPS is a company-wide commitment to provide homes and
businesses property protection using the most effective and
environmentally-responsible methods available today.
"STEPS is a testament to our company culture and commitment to
reducing our overall environmental footprint while focusing on the
most effective methods of pest control to serve our customers,"
said Emily Thomas, president and chief operating officer, Arrow
Exterminators. "We believe that a thriving, healthy planet starts
with thriving, healthy communities. This initiative has the
potential to transform our industry, to go beyond pest control, and
to contribute to creating a healthier planet and communities."
STEPS is a straightforward three-step process that utilizes
Integrated Pest Management, or IPM-widely accepted as the most
environmentally-responsible approach to pest control today:
1. Fully Inspect home and property to pinpoint pest issues
2. Identify not only the pest, but the true cause of the
3. Treat in the most environmentally responsible way to alleviate
current issues and help prevent any future recurrence
"For over a year, Arrow has been conceptualizing ways to improve
our operations to pursue sustainable development and to meet the
needs and expectations of our customers and employees without
compromising the ability of future generations," said Cindy Mannes,
Arrow's chief marketing and strategy officer.
STEPS has been incorporated into every aspect of Arrow's
services to go Beyond the Call to protect families, homes, property
and now the planet and will immediately be introduced to Arrow's
To fulfill Arrow's commitment to sustainability, the company is
evaluating every facet of how it does business and making
adjustments to operate in a sustainable manner wherever possible,
such as recycling, reduction of paper usage, office energy
conservation and efficient fleet management. To build on the
momentum created around the sustainability movement, Arrow has
instituted "Sustainability Captains" in each service center so
employees will have ownership of the program and contribute to its
At Arrow, sustainability extends beyond the environment and also
includes social and economic impacts, by supporting local charities
through leadership and financial contributions and being active
members of the communities where Arrow employees work and live.